Join Professor Andrew Woods for an engaging three-hour masterclass on Creating Legendary Customer Service, tailored for all customer-facing employees—from entry-level staff to senior managers and directors.

Professor Woods is the acclaimed author of The Audacious Ask and an internationally recognized lecturer. This masterclass marks his first return to the UK in over 15 years, following a global tour where he has worked with thousands of businesses across diverse industries.

Based in Vancouver, Professor Woods previously lived in the UK for five years, where he made a significant impact in the hospitality industry by delivering customer service training to restaurants, bars, hotels, and resorts. He has since expanded his expertise to address the challenges faced by customer-facing businesses across all sectors, focusing on strengthening this crucial but often under-prioritized area.

• 3 Hour Masterclass including refreshments
• Venue: Machynys Resort (SA15 2DG)
• Includes light refreshments

Don’t miss this opportunity to learn from a world-class expert and elevate your approach to customer service!