Management Development - Session 10 - Managing Challenging Behaviour - Wellbeing Series 2026

Session 10 - Mindcare Training's Wellbeing Series 2026!

Management Development

Managing Challenging Behaviour

🥊Challenging behaviour can come in many forms. How we show up is what's important - especially as a leader.

Norman leads us through some good information about the 'why' of challenging behaviour and resources us with some key skills for managing in the moment.

Session Aims:

• To know how to manage Challenging behaviours.
• Understand challenging behaviour as a response to unmet needs.
• Understand personal reaction when faced with challenging behaviour.
• Understand how challenging behaviour can quickly escalate into conflict.
• Understand personal conflict management style and to apply a 1% change.

Session Outcomes:

• You will be able to recognise how your personal conflict management style either hinders or supports conflict resolution.
• Know how to respond to challenging behaviour with compassion and empathy.