Santa's Lodge at Ashford Designer Outlet

Please note on Mondays at 12pm and 4:30pm sessions are designed to accommodate children with sensory needs.

The Magic Of Christmas Starts Now

At Santa’s Lodge, you will learn all about the big man in red himself, Santa! Where did he learn the twinkling tricks of the trade? What is the knack behind the signature ‘Ho-Ho-Ho’? How does he really get around the world in one night?

This festive season, Ashford Designer Outlet will open the doors to Santa’s Lodge from 28th November. Step into the cosy cabin for a 30 minute experience and meet the cheeky elves for some fun and games.

What to Expect

WEEK 1 - Santa’s Naughty or Nice List

Can you make the Nice List?

Join Santa and his cheeky Elves for a fun-filled Naughty or Nice challenge! Watch as the Elves reveal giant cards showing different festive scenarios - from tidying your bedroom to refusing to share your sweets. Shout out “Naughty!” or “Nice!” and see if Santa agrees!

Then, make your very own Kindness Pledge and seal it with your fingerprint - your official promise to spread kindness this Christmas. Complete your pledge and you’ll receive a special Nice List Certificate to take home.

WEEK 2 - Santa’s Lost Songbook 

Can you help Santa find the missing lyrics?

Oh no! The Naughty Elves have jumbled up Santa’s favourite Christmas carols, and he needs your help to put them right!

Sing along as the Elf swaps familiar lyrics for some very silly ones - can you shout out the correct word? Then, split into two teams and help create a festive beat, with one side jingling bells and the other making reindeer hoof sounds.

At the end, take home your very own Grotto Carolers Sheet, featuring secret North Pole lyrics for a Christmas singalong!

WEEK 3 - Reindeer Flight Academy 

Ready for take-off?

Calling all aspiring reindeer pilots! Head to the Reindeer Flight Academy and learn what it takes to help Santa fly safely around the world.

Follow the reindeer flight paths, practise your take-off warm-ups and show off your best sleigh engine impression. But watch out - there might be a bird flying across your flight path!

Once you've completed your training, you'll receive your very own Junior Reindeer Flight Licence, complete with space to add your picture.

WEEK 4 - The Toymaker Elf

Step inside Santa’s toy workshop!

Ever wondered how Santa makes all those toys? Meet the Toymaker Elf and discover the magic behind Santa’s workshop.

Learn how toys are made, then put your creativity to the test by designing your very own toy. Once your creation is complete, it’s time for some serious toy testing! See which designs get the biggest thumbs-up and discover which toy could be a future favourite at the North Pole.

Please note we do not offer a gift as part of the ticket price.

Tickets – £5 per child - All proceeds raised will be donated to our charity partner of the year.

• 1 x ticket is admission for one child

• There is a maximum of x 2 accompanying adults per paying child

Important Information

• We recommend that you pre-book your tickets to avoid disappointment, if walk in slots are available we will assist on the day. 

• We recommend that you arrive at the event no earlier than 10 minutes before your pre-booked time slot. Please note if you have a pushchair / pram we advise you to store these at Guest Services during your session.

• Every child must have a ticket

• Santa’s Lodge is located just down from Starbucks, opposite Kate Spade and Michael Kors.

• Our SEND sessions on Mondays at 12pm and 4:30pm are designed with extra care to support children who may experience sensory discomfort and have additional needs. These sessions offer a calmer, more comfortable environment with reduced capacity, no loud music or sudden sounds, and a gentler pace from our staff

• For more information, please refer to our FAQ's here.