Challenging situations and difficult communications for volunteers

Join us for training designed for volunteers from the Adult Support and Protection team, focused on managing challenging situations and difficult communication.

This two-hour session will explore:

Understanding why situations can become challenging

Recognising early signs of conflict or distress

Practical strategies for de-escalation

Communicating clearly and compassionately in difficult moments

Maintaining boundaries while staying supportive

Looking after your own wellbeing in challenging interactions

This training is interactive and provides a supportive space to build confidence, practise skills, and share experiences.