Kanban System Design (KSD)

Increase speed, gain predictability, and measurably improve your service delivery process with Kanban. 

Are you facing the following challenges in your workplace:

• Tactical, day-to-day tasks preventing the realization of important strategic goals?
• Work piling up with no clear visibility into what's actually getting done?
• Teams constantly switching between urgent priorities without finishing anything?
• Customer and stakeholder dis-engagement due to long wait times and lack of visibility?
• Unpredictable delivery times making it difficult to commit to customers?

If you're ready to address these challenges and want to optimize your service delivery to be fit-for-purpose, please join us at the 2-day Kanban System Design (KSD) workshop with Depth Consulting.

The Kanban Method as developed and promoted by the Kanban University has become a powerful visual management method for knowledge workers in teams, departments and professional services organizations to:

• Deliver faster and more responsively
• Increase team ownership and accountability
• Connect daily work to strategic goals and customer value
• Improve predictability with operational metrics 

This foundational workshop provides you with the knowledge and tools you need to design and launch a Kanban system for your service in your business environment. This 2-day workshop (14 hours total instruction time) serves as the first step in achieving full certification as a Kanban Management Professional (KMP) with Kanban University. See Depth Consulting's KSD summary page for additional workshop details.

WORKSHOP SCHEDULE

• November 26 (Wed) 9:00 am - 5:00 pm (MT)
• November 27 (Thur) 9:00 am - 5:00 pm (MT)

NOTE: Workshop will be delivered live in-person at Improving's Calgary offices. Lunch break will be from 12:00-1:00 PM each day. Lunch will be provided. 

WORKSHOP SUMMARY

Through visual presentations, hands-on activities, and real-world examples, you will develop a personal understanding of Kanban principles and practices and gain insights on how to apply Kanban to increase quality, speed workflow, and optimize the delivery of high-quality services and products.

This highly interactive, experiential workshop features GetKanban simulation, which delivers an applied understanding of Kanban to learners of all backgrounds and experience levels.

Suitable for any professional who is responsible for product/project delivery or is part of a delivery or service team, the Kanban System Design workshop prepares you to design and adopt a full customer-focused service delivery Kanban system.

COURSE CURRICULUM

Topics covered in this high-energy, live online instructor-led course include:

• Kanban Method principles and practices
• Elements of a Kanban system
• Experience flow in a Kanban simulation
• Visual board design and ticket design
• Analyzing demand and capability
• Modeling workflow in your environment
• Discovering and socializing a context for change
• Kanban system mechanics, such as commitment, pull, and replenishment
• Kanban system indicators and performance metrics

WHAT YOU CAN DO AFTER THIS TRAINING

• Guide a team in creating a Kanban board and system
• Understand and apply key metrics to evolve your team’s performance
• Leverage the Kanban cadences to guide and manage workflow
• Confidently apply board design elements to make ongoing improvements to your system

WHO SHOULD ATTEND?

This workshop is suitable for anyone in a service organization or business unit that is involved in delivering products or services to customers. This includes, but is not limited to, software applications development and IT support. Non-product disciplines such as Operations, Marketing, Procurement, Human Resources, and any other knowledge work domains seeking to optimize delivery of customer value will benefit by managing work with the Kanban Method.

WHAT'S INCLUDED?

• Two 8-hour sessions of live in-person training with Dave White and Kert Peterson, two Accredited Kanban Trainers
• Access to the Depth Consulting online learning portal for pre-workshop on-demand Kanban 101 course
• Printed full-color workbook for in-class learning and post-workshop reference
• KSD Certificate of Completion issued by Kanban University (Students completing this course and the Kanban Systems Improvements course receive the Kanban Management Professional (KMP) credential)
• Membership in Kanban University and a profile page on the Kanban University website
• FREE digital download of David Anderson's book "Kanban: Successful Evolutionary Change for your Technology Business"
• 50% discount on Mike Burrow's Kanban from the Inside e-book (digital download)

NOTE: Group discounts are available. Please contact us for additional information. 

What Students are Saying (feedback from KSD workshops)

• "The workshop puts into perspective the concepts that were fuzzy without practical use. The hands on simulation, the discussions, the small-group activities , all of the topics covered really solidified Kanban."
• "Really good insights and refined understanding on Kanban System design that I haven't had before."
• "This class was amazing. Informed, interesting, and fun."
• "Best interactive, hands on, and engaging course I have attended. No death by PPT."
• "Well structured, clear explanations, really liked the instructional flow."
• "I learned a lot about how to implement the whole system and not just the rules of Kanban."
• "The conversations around lead time, flow efficiency and managed commitment points was revelatory!"
• "Awesome instruction! Experienced and very aware of his class."

Meet Your Instructors - Dave White & Kert Peterson

Dave White

Dave White is an Accredited Kanban Consultant (AKC), Trainer (AKT), and in the first cohort of Kanban University Distinguished Fellows. Dave was the first Canadian AKT in 2012 and one of the first AKC (KCP) in Canada and globally. Dave was the director of the KCP Program from 2014 until 2020 when the program transformed into the modern-day AKC program. Dave specializes in helping organizations mature their software development and information technology practices on both the process side using Kanban, and on the technical side using ASP.NET Core, Kubernetes, Azure and a variety of other technologies. He is passionate about DevOps tooling, techniques, and mindsets and regularly talks and teaches on a wide range of Kanban, DevOps, and Software Development topics

Kert Peterson

Kert Peterson began his career as a Software Engineer in NASA's Space Shuttle program. His roots as a maker afford him practical insights into the daily challenges faced by testers, engineers, and creatives. Kert has been an Accredited Kanban Trainer since 2018. Kert has guided Agile Transformations for a wide range of companies, including Fidelity Investments, Mission Health, Duke Energy, Bank of America, Dell, and Capital One Financial. At Bank of America, Peterson launched and led four Kanban teams through a 6-month transition to a lean-agile delivery system for the bank’s 120-member customer profitability organization. Kert holds a B.S. in mathematics from the University of Texas at San Antonio and lives in Calgary, Canada with his family. He spends his spare time training Tai Chi and playing Mandolin.