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Tackling the ‘8am Rush’: transforming access through integration between primary and urgent care
Tackling the ‘8am Rush’: transforming access through integration between primary and urgent care
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During this session you will hear from colleagues from Wide Way Medical Centre and London Ambulance Service who have co-designed and co-delivered a joint call navigation offer to address the 8am rush in general practice. This novel approach has brought to life the Fuller vision of integrating primary and urgent care to deliver an access model that makes sense to patients and makes the best use of available services on offer.
Topics covered include:
- Delivering transformational change across organisational and cultural boundaries, and in short timescales
- Building consensus around approach and resource allocation
- Digital interoperability
- Population health management
- Empowering patients through education and information.