About this session

📘 What is this session?

Tier 2: Part 2 – Oliver McGowan Mandatory Training on Learning Disability and Autism (full-day, face-to-face training session)

✅ Commissioned by Greater Manchester Integrated Care Board (GM ICB)
✅ Delivered by Happy Smiles Training

🧩 What is Tier 2: Part 2?

🟢 Face-to-face | 🟢 Interactive | 🟢 Full day

Builds on Tier 2: Part 1 (e‑learning)

🎯 Focus

🗣️ Lived experience (co-delivered with experts by experience)
💬 Advanced communication skills
🛠️ Reasonable adjustments in practice
⚖️ Legal responsibilities and decision-making
❤️ Improving care, safety and outcomes

🧑‍💻 Before you attend

✅ You must complete the required e-learning before attending (Tier 2: Part 1)

⏱️ Approx. 90 minutes

Available via:

• Your organisation’s learning system
• NHS England e-Learning for Healthcare (elfh) 👉 NHSE elfh Hub

📄 You must also review the pre-course reading document, which will be sent to you one week before the session

❗ You will not be able to attend Part 2 without completing Part 1

👩‍⚕️ Who can attend?

✅ Health and social care staff in the Northwest of England

Suitable for:

• Staff who provide direct care
• Staff involved in decisions about care, support, diagnosis or treatment

🧑‍💼 Line manager approval required

❓ Unsure? Please speak with your manager

⚠️ Important: How to attend

📍 Delivered face-to-face at a training venue in Cheetham Hill, North Manchester

✅ Step 1: Book
🎟️ Book your place via Ticket Tailor

📧 After booking:

➡️ You will receive a confirmation email with full venue details immediately
➡️ 📄 You will receive a pre-course reading document one week before your session – please review this before attending

📅 On the day

➡️ Please arrive at least 15 minutes before the session starts
➡️ Sign in on arrival
➡️ Attend the full session to be considered compliant with the training ✅

👥 Booking as a group

➡️ You can book up to 5 places in one booking

⚠️✅ The person making the booking must:

• Take responsibility for sharing the confirmation email with all attendees
• Provide the full name, email address and job role for each person during checkout

📧 After booking:
➡️ Please make sure all attendees receive the booking confirmation and session details

✅ Everyone attending:
➡️ Must meet the session requirements
➡️ Must attend in full to be considered compliant with the training ✅

📧 Need help?

Contact us: nhsgm.olivermcgowanprogramme@nhs.net

⚖️ Why this training matters

❤️ Helps save lives by improving staff knowledge, skills and confidence

👦 Oliver McGowan

🕯️ This training is named after Oliver McGowan. His death highlighted the need for better training and safer care.

📜 Legal requirement

CQC-registered providers must ensure staff receive appropriate training
(Health and Care Act 2022)

🏅 About the training

✅ National and standardised
📖 Based on the Code of Practice and Core Capabilities Framework
👥 Co-produced and co-delivered with people with lived experience

💙 This training helps to:

• Prevent avoidable deaths
• Reduce health inequalities
• Improve the quality of care

⚠️ Content notice

This is a face-to-face session. People with lived experience will share real stories.

Some content may feel:

• Emotional
• Challenging
• Upsetting

❤️ Please look after yourself. If needed:

• Step away if you need to
• Speak to the Facilitating Trainer
• Use your organisation’s wellbeing support

❌ Need to cancel?

😕 Can’t attend?

✅ Please cancel as soon as possible
➡️ This allows another person to attend

🔁 How to cancel

👤 Booked for yourself:
➡️ Cancel using Ticket Tailor
📧 Or email us: nhsgm.olivermcgowanprogramme@nhs.net

👥 Booked as a group:

➡️ Cancelling via Ticket Tailor will cancel all places in the booking

⚠️ Important:
➡️ If you only need to cancel one or more places (but not the whole booking)

📧 You must contact us directly: nhsgm.olivermcgowanprogramme@nhs.net

✅ Please include:

• The attendee's name(s)
• Which place(s) you would like to cancel