Focused Conference and Event Sales Office (Venues) enquiry handling best practice for hotels and venues. Training developed and delivered by award winning enquiry handling excellence trainers working to industry and BDRC benchmarking criteria​.

• Course completed over 4 weeks two hour workshops on Friday mornings from 9.30-11.30am

• Interactive workshops covering the following topics;​
  • UNDERSTANDING YOUR CUSTOMERS​
  • ENQUIRY QUALIFICATION ​TECHNIQUES
  • CHECKING AVAILABILITY ​AND PRICING
  • PROPOSING YOUR VENUE​ TO WIN BUSINESS
  • CONVERSION TACTICS ​
  • SALES LEADS AND REFERRALS
  • BOOKING MANAGEMENT ​
  • EVENT COORDINATION​
  • FOLLOW UP

• Assessments and 1-1’s to ensure delegates hit the industry standards​

• Certification upon completion
  

£315+VAT per delegate