Specifically for hotels and venues sales offices.  Fully understand your client’s needs and expectations to allow you to build a solid plan to manage client relationships for the long term. This will increase conversion levels, encourage repeat custom and client retention.

• 3 x 2 hour interactive workshops covering the following topics;​
  • WHAT IS ACCOUNT MANAGEMENT
  • ROLE OF ACCOUNT MANAGER
  • CONDUCTING ANALYSIS
  • TYPES OF ACCOUNTS & THEIR NEEDS
  • INDENTIFY & PRIORITISE OPPORTUNITIES
  • ACCOUNT PLANNING
  • IMPLEMENTATION
  • MONITORING & ANALYSIS
  • GROWING THE PLAN

• Homework activity to ensure delegates can practice their skills

• Certification upon completion ​

• Course completed over 3 weeks

£275+VAT per delegate