Developing Excellent Customer Service
Tue 21 Feb 2023 9:30 AM - Tue 14 Mar 2023 12:00 PM GMT
Online, Teams
Developing Excellent Customer Service
Tue 21 Feb 2023 9:30 AM - Tue 14 Mar 2023 12:00 PM GMT
Online, Teams
Description
Interactive customer service training for all team members; to develop professional and effective interactions with customers, visitors, guests; to maximise engagement; improve the experience and increase the intention to return.
- Course completed over four 2.5 hour interactive weekly workshops on Tuesday mornings from 9.30-12.00
- Interactive workshops covering the following topics;
- What constitutes excellent service
- Improving the customer experience with emotional engagement
- Developing the customer journey to enhance the experience and increase revenue
- Positive re-framing of language and phraseology to create a more positive impact
- Up-selling and up-serving to add value to the customer experience
- Identifying opportunities to cross-sell, plus drive future bookings
- How to gather customer feedback and respond effectively
- Managing challenging customers: complaints, problems, and negative reactions
- Breakout groups to discuss and practise with industry colleagues
- Workplace Exercises and Goal Setting
- Certification upon completion
- Small learning groups to a maximum of 10 people in any workshop giving you the opportunity to talk through current issues
- £315+VAT per delegate