Live Virtual Classroom: Certified Delivery Manager (DLM)

The 2-day Delivery Manager course is ideal for agile professionals, team leads, and managers responsible for delivering products/services where there is a need to drive improvement to meet customer expectations, reduce delivery time and improve predictability.

The course focuses of unblocking the challenges faced in managing the work and delivery of intangible goods, of which there are many. The new Delivery Manager course and credential enables managers to greatly improve the performance of delivery in their business. It provides the understanding and skills to create a Kanban System that increases product delivery for greater reliability and consistency.

The course can help you take your organisation from Maturity Level 2 to Level 3 on the Kanban Maturity Model (KMM), with the role of the Delivery Manager improving the flow of work, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organisation and enables it to scale-up beyond the team level.

Based on Kanban case studies and experience reports collected over the last 20 years: Effective Delivery Managers have produced tangible business benefits of 4X productivity, 30% lead time reductions, dramatically improved customer satisfaction and market leading competitiveness.

True Delivery Managers have the skills and confidence to lead with outcomes, hold the credibility to take actions, implement systems of work that enable desirable outcomes predictably and consistently, understand how to add value as a manager in a self-organising workplace where empowered people work with autonomy, and know how to go faster without sacrificing predictability and quality.

Overview

• Understand the operations and management practices of the Kanban Method
• Learn to visualise work, workflow and information that affects decisions
• Learn the value of limiting WIP, using Kanban systems and pull
• Learn important metrics for managing and improving flow
• Understand how to use policy to manage risk and enable empowerment and autonomy
• Learn to lead Delivery Planning, Replenishment, Delivery Review, Risk Review and Operations Review
• Understand models used to create hypothesise and manage work

Prerequisites

The prerequisite for the Delivery Manager course is to have taken either the Flow Manager course or any of the Kanban Management Professional (KMP) classes. Kanban Management Professional classes are Kanban System Design, Kanban Systems Improvement and Kanban for Design and Innovation.

For all of our live virtual classes, we use Zoom as our conference tool. Zoom is very secure. It uses end-to-end encryption and delegates can only access the conference via an admin controlled waiting room. Activities are carried out with Mural and Jamboard. No software is required to be installed for these tools, though you may need to check that there are no security policies that block the use of these tools if you are joining us through a corporate network. We ask you to try to ensure a steady internet connection (for example by connecting through cable rather than with WiFi).

Certification

All participants who have completed Flow Manager and Delivery Manager training will receive the Delivery Manager (DLM) credential.

What else is included?

• Course eBook
• 1 month subscription to KMM+, giving access to all the content and latest updates to the Kanban Maturity Model book, KMM posters and video resources
• Membership to the Red Tangerine Slack channel giving access to our alumni community
• Further support with your real-world experiences, with an optional, complimentary follow up session
• Free re-sit of the class if you want a refresher in the future (subject to availability and viability)

Terms and Conditions

View our full Terms and Conditions here.

Payment options

Payment can be made by credit / debit card or bank transfer. Please select the relevant option when booking.

A note for companies

VAT registered companies outside of the UK should be exempt from paying UK VAT. Contact us at info@redtangerine.org to make arrangements.

About the Trainers

David Spinks

David's professional experience spans roles of; Agile Trainer, Agile Coach, Scrum Master, Kanban Service Delivery Manager, Team Leader and Software Developer in a variety of industries, including finance, eCommerce, social housing and education. He is a Kanban University Accredited Kanban Trainer (AKT) and Kanban Coaching Professional (KCP), and a Scrum.org Professional Scrum Trainer (PST). David is also the co-author of the books Facilitating Professional Scrum Teams, Mastering Collaboration in a Product Team and Adopting Agile Across Borders.

David believes in servant leadership, and he values environments where empowerment, autonomy and flexibility enable teams to do the best work possible. He is committed to continuous learning and development in himself and others. He is passionate about getting the best out of teams and seeing people reach their full potential.

David is active in the global Agile community, including blogging, and speaking at conferences and meetups around the world.

David enjoys travelling, keeping fit, the outdoors and spending quality time with his guitar.

Price: £995

Early Bird Price: £895 available up to 1 month before the start date.

Prices exclude VAT.