Mediation Skills

10% discount of Perthshire Chamber members. If your place is being funded by your employer please select "invoice my employer" at checkout.

Who is the course for?

The Rowan Mediation Skills training is for people who would like to develop their mediation skills.

• You will gain knowledge and skills to help you resolve conflicts at an early stage
• You will learn how to facilitate the two disputants to create their own mutually agreed win-win solution

The 2008 Employment Act and ACAS code recommend mediation for early dispute resolution. Organisations need staff with mediation skills to help prevent disputes escalating. It is more cost-effective to invest in mediation than in expensive grievance, disciplinary procedures or industrial tribunals.

Trainers

The course is delivered by Rachel Weiss, an experienced mediator and trainer. Rachel is an active member of the Scottish Mediation Network and is on the Scottish Mediation Register. Each training group consists of 6- 12 participants so that all can participate in the skills practice and gain feedback on their skills.

Course Content

• What is conflict?
• De-escalating behaviours
• Basics of conflict management
• Thomas-Kilmann conflict styles
• How mediation differs from other forms of dispute resolution
• Introduction of brief mediation model, view DVD of mediation
• Practice using brief model
• Skills practice for stages of mediation - reframing inflammatory language, identifying the issue, eliciting win-win solutions, confirming the agreement. 
• Benefits of mediation, when is mediation appropriate? 
• How will I put this into practice in the workplace?

Register Now

If you are interested in developing your mediation skills, book now. Give Rowan a call today on 01738 562 005 to speak to one of the trainers, or email us through our website contact form.