Join Lisa D. Dance for an eye-opening look at how ineffective technology is exacerbating customer experience issues and the very real and untenable costs to customers, employees, and companies. Learn how her book “Today is the Perfect Day to Improve Customer Experiences!” helps you dig deeper into to how these situations develop and how to avoid them.

Lisa D. Dance, UX Research Consultant/Founder @ ServiceEase, helps businesses and non-profit organizations create online and offline experiences that don’t frustrate or harm people. Key services she offers include UX Audits, customer interviews, and usability testing. Lisa’s background includes working with enterprises like Indeed and Genworth where the website won 17 national and international awards and ranked high on customer satisfaction. Lisa earned a B.A. in Political Science, a Post BA Certificate in Marketing, and a Specialization Certificate in Interaction Design. Lisa created the UX Census (RVA) Survey, an annual survey of the UX Community in the Richmond, VA Area.  Lisa is a public speaker and contributes articles to CMSWire.  

Free Event

Optional: 10% off purchase of "Today is the Perfect Day to Improve Customer Experiences!" during registration.  $17.99 (Regular Price $19.99)