Customer Experience Blueprint™ (Wave 4) Workshop

February 20 & 21, 2023 | Monday & Tuesday | 3 pm-5 pm

Venue: Zoom

Customer experience, also known as CX, is defined not only by how the customers enjoyed the product after they've used it or services after they've availed it. The experiences a person has over the course of their journey with a product or service are what define CX. Positive and negative customer interactions with a brand play a major role, which can include a variety of customer service touchpoints.

When delivering a service to a customer, do you find it difficult...

1. To pinpoint just where things could be improved or where things are going wrong?

2. To know who’s the real face of the company to the customer?

3. To know when the service starts and stops according to the customer?

4. To be able to intervene at the right moment in the service process and provide a concrete answer to these questions could make the difference between running a growing, innovative service organization.

In this session, you’ll bridge the gap between customers and service providers by creating a Customer Experience Blueprint™.

Learn how to create an experience that is useful and desirable to Your customer, while efficient and effective for Your company.

You'll also:

1. Learn how and when to facilitate a Customer Experience Blueprint™ mapping session.

2. Learn how to pinpoint where things could be improved or where things are going wrong.

3. Learn how to know who’s the real face of the company to the customer.

4. Learn how to know when the service starts and stops according to the customer.

5. Learn how to intervene at the right moment in the service process.

6. Learn how to differentiate your services from competitors.

NOT YET SURE? Read "True" testimonials from our students. You can't go wrong with Six Sigma PH: http://www.6sigmaph.com/testimonials.html

Learning Investment Fees:

NEW NOW ASSISTANCE RATE
₱2,000.00* (+ minimal Ticket Tailor fees IF paid online)

EARLY WORM RATE 
If paid two weeks before the event
₱5,000.00* (+ minimal Ticket Tailor fees IF paid online)

REGULAR RATE
If paid one week before the event
₱8,000.00* (+ minimal Ticket Tailor fees IF paid online)

*All rates +12% VAT if applicable.

Important Things:

-We require using a desktop computer or laptop for easier navigation during online group activities.

-Please install Zoom and Miro apps on your Desktop or Laptop to avoid browser-related issues. Please register to the said apps to prepare for the activities.

REGISTRATION TO MIRO

-Mobile and/or Tablet devices are not compatible with the tools that we are going to use during the sessions.

-You will need to attend all the sessions to receive the certificate of attendance.

-Please make sure you are in a quiet room free from distractions. Treat this as a serious learning opportunity, and make sure you get the most out of the experience.

GENERAL PRIVACY NOTICE FOR EVENTS

1. Screenshots and video recordings of the event may be done by the event organizer.

2. Photos may be used for print publications. Photos and videos may be posted on various online platforms, including the official Six Sigma PH website and social media controlled by the organization.

3. Some events may include media coverage that may translate to story releases online, in print, or on traditional broadcast channels.

4. Information collected via registration or media capture may be kept for archival purposes.

For any privacy-related concerns, you may contact us via email at ask@6sigmaph.com

​✅ IF to be paid in Cash or Check via Bank Deposit or Online Transfer:

STEP 1: Please accomplish this ONLINE REGISTRATION FORM
STEP 2: Please deposit the learning fees to the account below (at the bank or online transfer), and send a photo of the deposit slip or online transaction receipt to ask@6sigmaPH.com. Most of the time, it would take us 24 hours to confirm your payment.

Bank: BDO
Account Name: Highclere - Six Sigma Consulting Inc.
Account Number: 006830126664

Bank: PNB
Account Name: Highclere - Six Sigma Consulting Inc.
Account Number: 1438-7000-5770

Bank: Metrobank
Account Name: Rex Jayson Tuozo
Account Number: 641-3-641-11842-8

eMoney: Gcash
Gcash Number: 0917-100-4004
(This number does not accept calls. To contact us, please use: +632-7980-5111 / +63917-190-4511/ +632-7980-6690 / +63917-190-4669

eMoney: Maya
Maya Number: 0928-507-5744
​(This number does not accept calls. To contact us, please use: +632-7980-5111 / +63917-190-4511/ +632-7980-6690 / +63917-190-4669
​
Bank: BPI
Account Number: 036-912-7616

We'll see you in class soon 😊

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Six Sigma PH "𝘉𝘦 𝘵𝘳𝘦𝘢𝘵𝘦𝘥 𝘉𝘌𝘚𝘛 𝘣𝘺 𝘺𝘰𝘶𝘳 𝘣𝘰𝘴𝘴 & 𝘱𝘦𝘦𝘳𝘴!"
www.6sigmaPH.com ask@6sigmaPH.com
One Pacific Place, HV Dela Costa Street, Salcedo Village, Makati City, PHILIPPINES
Public Training: ☎+632-7980-5111📱+63917-190-4511
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