SNOWDROP: Interpersonal & Communication Skills 5/6/25

This course is suitable for both clinical and non-clinical staff.

Course Lead: Katherine Downey, Learning Facilitator

SNOWDROP is a mnemonic, which stands for sensitivity; non-verbal; openminded; words; de-escalate; reflect; organise and pause.  This course is an introduction to communication skills focusing on:

• Recognising body language
• Managing our own emotions and self-awareness
• Rapport building and de-escalation techniques
• The subconscious impact of words—framing conversations to reduce resistance and encourage co-operation
• Techniques for building resilience, personal wellbeing and self-care

You will observe a role play and have the chance to practise your communication skills.

Refreshments will be provided.

Please note that  we are unable to provide refunds unless we can fill cancelled places with another delegate.