Advanced Communication Skills

Course/Workshop: Advanced Communication Skills
Audience: Registered health and social care staff
Duration: 2 days
Cost: £700 per person includes lunch and refreshments
Capacity: 5 delegates per session
Level: Proficient to Expert  **** / *****

Originally developed by the National Cancer Action Team this intensive course is designed for senior professionals. This course will support you to develop the advanced levels of communication skills needed when managing complex conversations and when breaking bad news. Through skilled facilitation, professional actor led simulation, and personalised feedback, you will:

• Identify complex communication issues, e.g., handling anger and distress
• Practice key skills and principles, receive feedback and practice alternative strategies
• Explore the impact on people and their families
• Take away communication approaches to use in any context

The supportive nature of this course will allow you to develop your skills in a safe environment. 

If you are applying for an NHS funded place, please ensure you have an authorised study leave form and the required purchase order number.

Why choose St Richard’s Hospice as your learning provider?

• Delivered face to face by experienced facilitators and expert palliative and end of life care clinicians
• Tailored to individual and team learning needs
• Offer real life, practice-based applications
• Contribute towards professional revalidation requirements
• Learning outcome levels mapped to Benner’s framework for clinical competence
• By choosing our courses and workshops, you are supporting patients, their loved ones and bereaved people across Worcestershire.

Our courses and workshops take place in our hospice building in Worcester (unless an alternative venue has been confirmed by our team). A peaceful retreat, with free wi-fi and on-site parking, St Richard’s Hospice is based in Wildwood Drive, Worcester WR5 2QT, opposite the Worcester Woods Country Park.

Benner’s framework for clinical competence:
* Novice
** Advanced beginner
*** Competent
**** Proficient
***** Expert