Service! HOSPITALITY EVENTS JUST GOT BETTER. LEARN ABOUT THE LATEST TECH, GAIN INDUSTRY INSIGHT, AND NETWORK!
Tue 6 Feb 2024 9:00 AM - 5:00 PM
BrewDog Waterloo, Unit G, Waterloo Station, 01 The Sidings, London SE1 7BH
Description
Join us for a day of networking, insight in the best venue in the UK, Brewdog Waterloo. Come along for 15 mins or spend the day working from Brewdog in Waterloo.
09:00AM
WELCOME
BY CHRIS FLETCHER & KIERON BAILEY
09:30AM
GUEST EXPERIENCE ZONE: WHAT IS THE TRUE VALUE OF A RETAINED GUEST & HOW DO WE RETAIN MORE?
Unlock the secrets of guest retention in hospitality. Our panel delves into the true value of a retained guest and strategies to enhance customer loyalty. Join us to explore proven techniques for keeping guests coming back and maximising the long-term value of your customer base in the dynamic hospitality realm.
11:00AM
MARKETING ZONE : AI & INFLUENCERS. WHO IS REALLY DELIVERING YOUR ROI?
Explore the intersection of AI and influencers in hospitality ROI. Join our panel as industry experts dissect the impact of technology and influencer collaborations. Discover the real drivers of ROI in the evolving landscape where artificial intelligence meets the power of social media influencers. Don't miss the insights!
12:00PM
LUNCH & NETWORK
01:30PM
PEOPLE ZONE: CULTURE, DOES IT MATTER?
Explore the heart of employee retention in hospitality. Join our panel discussion on the pivotal question: Does culture truly matter? Delve into the core of fostering a workplace culture that not only attracts but retains top talent in the ever-evolving landscape of the hospitality industry.
FEATURING PHIL EELES, MORE SPEAKERS INCOMING....
03:00PM
OPERATIONS ZONE: LEADING THROUGH ADVERSITY
Join industry leaders in an insightful panel on navigating hospitality challenges. Learn firsthand how resilient leaders drive success amid adversity. Gain strategic insights, innovative approaches, and inspiration to steer your hospitality venture through turbulent times. Don't miss this opportunity to learn from the best and thrive in challenging landscapes.
FEATURING, KAREN BOSHER, BRIAN TROLLIP, & JOANNE TAYLOR STAGG
Location
BrewDog Waterloo, Unit G, Waterloo Station, 01 The Sidings, London SE1 7BH