Join us for a day of networking, insight in the best venue in the UK, Brewdog Waterloo. Come along for 15 mins or spend the day working from Brewdog in Waterloo.

09:00AM

WELCOME

BY CHRIS FLETCHER & KIERON BAILEY

09:30AM

GUEST EXPERIENCE ZONE: WHAT IS THE TRUE VALUE OF A RETAINED GUEST & HOW DO WE RETAIN MORE?

Unlock the secrets of guest retention in hospitality. Our panel delves into the true value of a retained guest and strategies to enhance customer loyalty. Join us to explore proven techniques for keeping guests coming back and maximising the long-term value of your customer base in the dynamic hospitality realm.

11:00AM

MARKETING ZONE : AI & INFLUENCERS. WHO IS REALLY DELIVERING YOUR ROI?

Explore the intersection of AI and influencers in hospitality ROI. Join our panel as industry experts dissect the impact of technology and influencer collaborations. Discover the real drivers of ROI in the evolving landscape where artificial intelligence meets the power of social media influencers. Don't miss the insights!

12:00PM

LUNCH & NETWORK

01:30PM

PEOPLE ZONE: CULTURE, DOES IT MATTER?

Explore the heart of employee retention in hospitality. Join our panel discussion on the pivotal question: Does culture truly matter? Delve into the core of fostering a workplace culture that not only attracts but retains top talent in the ever-evolving landscape of the hospitality industry.

FEATURING PHIL EELES, MORE SPEAKERS INCOMING....

03:00PM

OPERATIONS ZONE: LEADING THROUGH ADVERSITY

Join industry leaders in an insightful panel on navigating hospitality challenges. Learn firsthand how resilient leaders drive success amid adversity. Gain strategic insights, innovative approaches, and inspiration to steer your hospitality venture through turbulent times. Don't miss this opportunity to learn from the best and thrive in challenging landscapes.

FEATURING, KAREN BOSHER, BRIAN TROLLIP, & JOANNE TAYLOR STAGG