Served with Feeling: The Return of Experience-Led Dining - Hosted with Shift4 & Lunchbox

📅 Wednesday 30th July | 🕘 9:00 AM – 11:30 AM | 📍 Caravan, Fitzrovia | 🥐 Breakfast Included 

Hosted with Shift4 & Lunchbox 

Served with Feeling: The Return of Experience-Led Dining

How hospitality is making a comeback – with storytelling, theatre, and human connection at the core.

In a world where convenience and delivery reigned supreme, diners in 2025 are starting to want something different. They’re seeking story. Theatre. Emotion. A reason to go out. A reason to remember.

We’re seeing a return to dining as entertainment – where tech doesn’t replace people, it amplifies the experience.

Join us for a sharp, honest conversation with operators and innovators bringing this to life. Expect tangible insights, real-world examples, and a breakfast that’ll set the tone for your day.

🎤 Panelists Bringing the Heat:

Hosted by Phil Street. 

• Tom James – Managing Director, Bill’s Restaurant

• James Walker – CEO, Lunchbox

• Harry Ridley – Head of Technology, Levy UK

• Sean Weeraratna – Director of Operations, Gaucho, Rare Restaurants Group

🧠 What We’ll Dive Into

• What experience-led dining really means in 2025

• Where tech elevates and where it kills the vibe

• Using story, design & senses to create connection

• Delivering “wow” on a tighter budget

• Training teams to serve with heart, not just speed

• Measuring the value of memorable moments

• Guest behaviour trends you need to know

• What to automate so teams can focus on people