Turning Rants into Revenue – How to Make Customer Complaints Count with Tatvam

In this masterclass hospitality leaders will learn how it is possible to aggregate guest feedback from reviews, social, surveys and in‑house comment forms into one dashboard, revealing what genuinely matters to customers.

We’ll show how topic and sentiment analysis from multiple different sources, can quickly flag issue like queues, cleanliness, food and staffing, and how sensitive-topic alerts let teams react faster to incidents.

Attendees will see tools for assigning, tracking and resolving guest issues, quickly, with integrations to feed insights into ops and reporting.

Case examples will demonstrate reduced complaints, smarter rostering and measurable uplift in guest satisfaction, positive reviews and positive operational outcomes within weeks.