Consumer Duty Alliance Technology Forum - "Meeting ongoing advice obligations under Consumer Duty"

DESCRIPTION

Ongoing advice and how to evidence it has become a hot topic in recent months.

In December, the FCA expressed concerns that some consumers were not receiving an annual review despite paying for one and, in February, they requested annual review data from around 20 of the largest advice firms.

Later that month, SJP announced they were setting aside over £420m for possible compensation of service fees.

The issue affects firms of all sizes, and this Technology Forum will explore how technology can perform a key role in demonstrating ongoing advice.

Ian McKenna and his expert guests will explore a variety of aspects, for example:

• Using client portals to demonstrate ongoing engagement
• Monitoring portfolio reviews and rebalancing
• What to consider when selecting a solution - standalone system or integrated?

TARGET AUDIENCE

This session is designed for firms wanting to use technology as a core part of their process to demonstrate ongoing advice.

LEARNING OBJECTIVES

By attending this webinar, you will understand:

• TBC

ABOUT THE TECHNOLOGY FORUM

The Consumer Duty Alliance Technology Forum will explore how technology can help firms to meet Consumer Duty requirements, for example evidencing the delivery of good client outcomes.

Whilst focussing on the UK market, Ian will also share his learnings and insight from developments in other countries.

The Consumer Duty Alliance brings together parties across the financial services sector to share 'good practice', engage policymakers and raise the public’s perceived value of professional advice.

SPEAKER PROFILES

Ian McKenna – Founder of AdviserSoftware.com and Chair of Technology Forum
The FTRC, founded by Ian in 1995, is a boutique consultancy focusing on how personal finance organisations can communicate more effectively with their customers and help them take better financial decisions.

The firm recently has added its own InsureTech and RegTech ventures to help advisers ensure they help consumers find the life insurance and workplace pensions solutions that best meet the needs.

In addition to developing a UK view, Ian travels extensively to identify similar trends around the world and the lessons that can be learned from other countries.

Mike Hogg - Head of IT, Tavistock Investments

Mike has worked in financial services IT for 30+ years, covering numerous roles from support and training to project management and development.

He moved into fintech space around 18 years ago, specialising in CRM systems and research tools.

Mike’s goal is to promote and drive digital change and automation in the financial advice space.

Anja Turvey - Operations Director, Salisbury House Wealth
Anja is a self-confessed “techie” and passionate about using technology solutions to make advice businesses more efficient and scalable.

She has a wealth of operational experience and knows what advisers, paraplanners and business owners consider most important when it comes to making their day job easier.

Anja is a firm believer in collaboration and a regular speaker at FTRC’s AdviceTech Forum.