UHUK
UHUK

Effective Communication Skills including Report Writing

Mon 24 Apr 2023 9:00 AM - 4:30 PM

Zoom - Link will be sent later

Effective Communication Skills including Report Writing

Mon 24 Apr 2023 9:00 AM - 4:30 PM

Zoom - Link will be sent later

Description

COURSE CONTENT

  • What is communication?
  • The benefits of effective communication to the organisation and employees
  • The effects of poor communication
  • The different methods of communication and choosing the right one
  • Barriers to effective communication and how to overcome them
  • Non verbal communication
  • Active listening
  • Effective questioning
  • Report writing
  • Written communication types and importance

By the end of the course, learners will:

  • Understand how effective communication skills, benefits personal and team objectives
  • Improve knowledge of the essential principles of communication
  • Know how to respond more effectively to potential communication barriers within the team and workplace environment
  • Understand the effect of non verbal communication and active listening
  • Use questioning techniques to gain the information required
  • Be able to complete appropriate reports
  • Have confidence to complete forms correctly
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