COURSE CONTENT

• What is communication?
• The benefits of effective communication to the organisation and employees
• The effects of poor communication
• The different methods of communication and choosing the right one
• Barriers to effective communication and how to overcome them
• Non verbal communication
• Active listening
• Effective questioning
• Report writing
• Written communication types and importance

By the end of the course, learners will:

• Understand how effective communication skills, benefits personal and team objectives
• Improve knowledge of the essential principles of communication
• Know how to respond more effectively to potential communication barriers within the team and workplace environment
• Understand the effect of non verbal communication and active listening
• Use questioning techniques to gain the information required
• Be able to complete appropriate reports
• Have confidence to complete forms correctly