Course Content:

• What is root cause analysis and when is it applied
• Who should investigate
• The skills and behaviours required for RCA
• Bias and objectivity
• The analysis of processes and procedures
• Gathering data and evidence
• Managing resistance from team members
• Understanding ‘special causes’ and ‘common causes'
• Physical, human and organisational causes
• Incidents and accident investigation
• Hazard analysis
• Documenting and communicating findings
• Lessons learned and Duty of Candour
• Recommending and applying changes

By the end of the course, learners will:

• Understand what root cause analysis is and how to apply it within investigations
• Be able to communicate on findings and recommendations to colleagues and senior management
• Be able to apply strategies to prevent incidents from reoccurring