Course Content:

• Strengths and development areas in the field of personal impact
• Assertiveness
• Non verbal communication
• Building Rapport
• Building Trust
• Presenting an idea or opinion
• Managing conflicting ideas
• Receiving and offering feedback

By the end of the course, learners will:

• Be able to effectively analyse their feelings and those of others and apply techniques to manage emotions in order to generate the right impression.
• Be able to overcome any self limiting beliefs that impact the impression they convey.
• Know how to use body language and tone of voice to bring better personal and business outcomes.
• Understand how to build rapport and trust.
• Be able to listen to feedback and deliver effective feedback.