UHUK
UHUK

Conflict Resolution

Wed 26 Apr 2023 9:00 AM - 4:30 PM

Zoom - Link will be sent later

Conflict Resolution

Wed 26 Apr 2023 9:00 AM - 4:30 PM

Zoom - Link will be sent later

Description

Course Content:

  • Know how communication can be used to solve problems and reduce the likelihood of conflict
  • Describe the factors that influence human responses in conflict situations
  • Know how to asses and reduce risks in conflict situations
  • Know how to communicate effectively and de escalate conflict in emotive situations
  • Describe good practice to follow after conflict situations

By the end of the course, learners will:

  • Understand the terminology used in conflict resolution
  • Have knowledge of the laws that apply to businesses and their employees
  • Understand the concepts of a safe working environment and how the risk of conflict can be assessed and resolved
  • Have the ability to recognise potential confrontational situations and defuse conflicts before they escalate
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