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Ouch! Why Feedback Hurts – And How To Get The Most From It

Wed 4 Nov 2026 7:00 PM - 9:00 PM The Guildford Institute, GU1 4LH

Ouch! Why Feedback Hurts – And How To Get The Most From It

Wed 4 Nov 2026 7:00 PM - 9:00 PM The Guildford Institute, GU1 4LH

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Ever received feedback that knocked your confidence or left you questioning yourself? Whether it's a disappointing job interview, criticism at work, or a comment from a teacher, feedback can sometimes be hard to hear. But why does it affect us so deeply – and how can we turn it into something positive?

Join Professor Naomi Winstone, an internationally recognised expert in the psychology of feedback, and Executive Coach Inga Crouch for a unique workshop exploring what research tells us about how we receive, interpret and respond to feedback – and how we can use it to build confidence, learn and grow.

Discover practical ways to:

Handle criticism without losing confidence

Stop dwelling on negative feedback

Turn feedback into opportunities to learn and grow

Feel more confident in interviews, education and at work

Expect fascinating insights, real-life examples and practical tips you can start using straight away!

You'll have the opportunity to take part in activities, discussions and real-life feedback scenarios, as well as explore the How Feedback Feels exhibition, featuring people's experiences of receiving feedback. You'll also learn about the free 'Feedback Empower Tools' website. If you'd like to submit an anonymous feedback story to be discussed on the day, please do so here.

This event is for you if you are:

  • applying for jobs, education, apprenticeships or training and want to make better use of feedback
  • studying, training or starting out in your career
  • receiving feedback, reviews or appraisals as part of your work
  • supporting, managing, teaching or coaching others
  • simply interested in understanding why feedback affects us the way it does

No previous knowledge is needed. Suitable for 15+ years. Refreshments available, parking nearby.

Read more about the research underpinning this event, here: 

Democratising Feedback Literacy: Adapting the DEFT Toolkit for Distance Education | University of Surrey

Feedback to the future: Building skills for work and lifelong learning | University of Surrey

This event is part of the ESRC Festival of Social Science - Please review the University of Surrey's Privacy Notice regarding events here.

View all our University of Surrey FREE public engagement events on our box office here: Buy tickets – University of Surrey

Location

The Guildford Institute, GU1 4LH