Countdown to last days to see Santa - 1 Day

Time slots may be taken but Santa Elves are happy to accommodate walk ins based on volume, some wait times may apply. Please speak with our elves at Santa's Tiny Big Town.

Santa and his elves at Vaughan Mills are excited to share this one-of-a-kind magical & immersive experience, Santa's Tiny Big Town. Guests will have their very own one on one time to meet with Santa himself. The holiday magic doesn’t stop there, in fact it’s just beginning. Santa’s Elves will gift each family with a magical key, inside a gift box that explains why we believe, how to use the magical key and why this has become a tradition at The Vaughan Mills Shopping Centre for families within our community. Santa offers photo packages that can be booked online and 100% of the proceeds are donated to support Sick Kids hospital. Vaughan Mills is a catalyst donor to the Sick Kids Foundation and to date has raised over $800,000.

Please Note if you are purchasing a photo package, there is only 1 pose per photo package. Photo package pricing includes applicable taxes.

Santa's Tiny Big Town is located at Entrance 4A in the Event Court.

Frequently Asked Questions

Q: How long is the Santa’s Tiny Big Town?
A: Approximately 10 minutes.

Q: When should I arrive for my reservation?
A: Please try to arrive 10-15 minutes in advance of your time as parking may be busier than usual during the holiday season.

Q: Can I cancel my reservation?
A: Yes. To receive a full refund, you must cancel no later than 24 hours prior to your appointment time. Please allow up to 7-10 business days for your refund to be applied.

Q: Can I bring additional guests with me to my reservation?
A: We are only able to accommodate the precise number of guests you reserved. *Maximum of 6 attendees. If your group is larger than 6 attendees you will need to book an additional time slot(s).

Q. How do I reschedule my appointment?
A. You may reschedule your appointment. Please note once the appointment is cancelled appointment choices may be limited. Please contact support@theggmediagroup.com for rescheduling.

Q: Is there somewhere to store my child’s stroller/carrier while visiting Santa’s Tiny Big Town?
A: Yes, your child’s stroller/carrier can be kept next to you or at the exit as you make your way through Santa’s Tiny Big Town.

Q: Will Santa be wearing a mask?
A: At this time, Santa's Tiny Big Town is following provincial health guidelines. As there is currently not a mask mandate in place, Santa will not be wearing a mask. Should provincial guidelines be updated, we will adhere to the changes and will update this section.

Q: Will you be cleaning Santa’s Tiny Big Town?
A: We are committed to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities. Our Santa’s Tiny Big Town will be thoroughly cleaned at intervals throughout each day.

Q: Is Santa’s Tiny Big Town wheelchair accessible?
A: Yes

Q: Will professional photos be provided?
A: Yes, if you pre-purchased one of our Santa Photo Packages at the time of booking. There will be an ambassador on site to assist you in taking photos with your personal device if required.

Q: If I purchase a photo package, how many poses can I take for the photos?
A: Only 1 pose will be allowed for each photo package purchased.

Q: Where does my reservation fee go?
A: All proceeds from your reservation fee will be donated to The Hospital for Sick Children.

Vaughan Mills Shopping Centre is a catalyst sponsor for The Hospital for Sick Children. To date Vaughan Mills Shopping Centre has raised almost $800,000.

Q. What is the policy due to Inclement Weather?
A. In the event the shopping centre must close due to inclement weather, all bookings for that day will be refunded.

For questions about the event or your reservation please contact support@theggmediagroup.com