Online Driver CPC - Compliant Driving
Fri 16 May 2025 08:00 - 16:00 BST
Online, Teams
Description
Compliant Driving
This workshop introduces and Compliant Driving in relation to Drivers’ Hours & Working Time Directive legislation, the correct operation of a Digital Tachograph and best practice relating to Customer Service to LGV and PCV Drivers
Course Content
- Drivers’ Hours and Working Time Directive:
- Driving time and breaks for all reference periods
- Why we need to keep drivers’ records, the information required
- Digital Tachograph:
- The Digital Tachograph Regulations and type approval
- Different types of smart cards and the operation of the Driver Card
- The difference between the major manufacturers of digital tachograph units and an introduction to the new Smart Tachograph
- Customer Services:
- How individual behaviour is important in achieving the required standards of customer service
- What are the skills to communicate effectively with customers (internal & external) and colleagues