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Retail & hospitality technology: customer experiences that set you apart

Tue 6 Oct 2026 15:00 - 18:30 59 Greek Street, W1D 3DZ

Retail & hospitality technology: customer experiences that set you apart

Tue 6 Oct 2026 15:00 - 18:30 59 Greek Street, W1D 3DZ

Technology shapes every interaction a customer has with a brand, both on-site and online. That’s why understanding your customers, and choosing the right technology to support their buying journey and overall experience, has a significant impact on how your entire business performs. 🛍️

During this session, hosted with PMC, you’ll hear from leading brands and experts on how customer behaviour and expectation is changing, with practical insight to help you make better technology decisions and create experiences that set you apart.

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Agenda
3pm to 4:30pm

Arrival, refreshments, technology showcase​ and WiFi troubleshoot drop-in
4:40pm - 5pm Panel, hosted by PMC

⭐ Creating customer experiences that set you apart

How leading retail and hospitality brands are using technology to remove friction, understand customers and deliver better experiences
🎤 Speakers

-Elliott Winskill, Technology & Solutions Director, PMC

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More speakers will be announced soon 👀
5pm to 6:30pm
Drinks and networking​

Get insights, connect with other retailers and make smarter decisions about the technology behind your customer journey.

Location

59 Greek Street, W1D 3DZ