Elevate Session │ Managing Performance
Elevate Session │ Managing Performance
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Elevate Session | Developing Leadership Capability
Managing Performance
A 3.5-hour interactive session, delivered as part of our Developing Leadership Capability pillar
An engaged and skilled workforce means enhanced productivity and efficiency, reduced employee turnover, and decreased dispute risk.
Utilising case studies and practical exercises, this course brings to life the benefits of proactive and consistent performance management, from setting clear expectations to addressing poor performance cases. This course provides a clear and practical framework for developing management skill and knowledge to drive performance effectively and fairly.
About this session
This is a 3.5-hour Elevate Live session, delivered by an expert facilitator in an engaging, interactive format. As part of our Managing People Risk pillar, it will increase your ability to maximise workforce talent, ensuring that individual performance is aligned with organisational needs and that issues are identified and addressed consistently and lawfully.
Who should attend
This course is recommended for individuals who supervise and line-manage staff whether they are new to people management or experienced managers who require a refresher.
It will also be useful to those who have HR responsibilities.
Benefits of attending
Managers will increase their knowledge of best practice and develop their skills in all aspects of the performance management process, from identifying performance gaps to undertaking a formal procedure.
They will learn how to follow the right approach depending on the type of performance issue and within the legal requirements.
They will also increase their confidence when it comes to giving constructive feedback, and managing performance improvement plans..
Your organisations will be better equipped to prevent or mitigate any disputes due to poor management practice.
Course content
- The role of the manager in driving performance
- Defining high performance
- Setting standards and expectations
- Monitoring performance – effective supervision meetings
- Identifying the performance gap
- Providing effective feedback
- When standards are not met – Informal vs formal process
- Defining the issue – capability or misconduct?
- Performance improvement plans and the formal procedure
- Principles for a fair dismissal
Frequently Asked Questions (FAQ)
How do I log on?
A link to your training session will be included in the confirmation email you receive after purchasing your ticket.
Initially, this link will direct you to the event page. As the training date approaches, the link will automatically redirect you to the Microsoft Teams meeting for your session.
We recommend checking that you can access the link before the training begins and joining a few minutes early where possible.
If you experience any difficulties accessing the session or have not received your confirmation email, please contact l&d@worknest.com and a member of the Learning & Development team will be happy to help.
Can a group of us log on from a meeting room?
Training places are sold on a one ticket per delegate basis, and attendance is recorded against individual bookings.
Where possible, we ask that each delegate joins from their own device to ensure everyone can fully participate and receive any associated attendance records or certificates.
If your organisation has purchased multiple tickets and delegates need to join from the same meeting room or shared location, please contact l&d@worknest.com before the session. While individual logins are preferred, we understand this is not always possible and will be happy to discuss the most appropriate arrangement for your group.
I'm having trouble logging on. Who should I contact?
Please contact l&d@worknest.com if you experience any issues accessing your session.
Will the training be recorded?
No, training sessions are not recorded.
Can I log in from a mobile phone or tablet?
While joining from a laptop or desktop computer is recommended for the best experience, training sessions can also be accessed via mobile phones and tablets.
Will I receive a certificate?
Yes. Certificates can be requested via the feedback form provided at the end of the training session.
Can I pay by invoice?
Payment via card through Ticket Tailor is preferred. If you require an invoice, please contact l&d@worknest.com before booking.
I have paid through Ticket Tailor but have received a WorkNest invoice. Do I need to pay again?
No. As part of our finance processes, an invoice may be issued to confirm that payment has been received. No further payment is required.
What is your cancellation and refund policy?
All bookings are transferable but non-refundable.
If you can no longer attend a course, we encourage you to transfer your place to a colleague where appropriate. To amend, transfer, or cancel a booking, please contact l&d@worknest.com as soon as possible.
In exceptional circumstances, requests will be reviewed on a case-by-case basis at WorkNest's discretion. While refunds are not normally available, we will always work with you to find a suitable solution wherever possible.
How do I cancel a booking?
To cancel or transfer a booking, please contact l&d@worknest.com with your booking details and the course name. We recommend contacting us as early as possible so that we can assist with alternative arrangements where available.