Elevate Session │ Handling Difficult Conversations
Elevate Session │ Handling Difficult Conversations
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Elevate Session | Developing Leadership Capability
Handling Difficult Conversations
A 3.5-hour live session, delivered as part of our Developing Leadership Capability pillar.
Building Confidence in Difficult Conversations
Difficult conversations are one of the most challenging aspects of managing people, yet handling them well is essential to building a healthy, high-performing team. This course identifies the types of difficult conversations managers may face and explores constructive tools and techniques for dealing with common management challenges. Through discussion and practical activity, delegates examine what makes a conversation difficult, how to approach it, and how to increase the chances of a positive outcome.
About this session
This is a 3.5-hour Elevate Live session, delivered by an expert facilitator in a live, interactive format. As part of our Developing Leadership Capability pillar, it focuses on the practical skills managers need to approach difficult conversations with confidence, giving delegates the opportunity to ask questions, discuss real scenarios and leave with actionable next steps rather than a static set of slides.
Who should attend
This course is recommended for individuals who:
- Are involved in managing people, at any level
- Hold HR responsibilities within their organisation
- Want to build confidence in addressing performance or behavioural issues
- Are looking for practical tools and structure for approaching sensitive conversations
- Want to reduce the risk of issues escalating or going unaddressed
Benefits of attending
- Increased skill and confidence in preparing for and having difficult conversations effectively
- More productive, effective teams, built on a foundation of honest and constructive dialogue
- A stronger performance culture, with managers better equipped to address performance or behavioural issues before they lead to employee turnover
- Improved talent retention, by helping managers support and develop team members rather than lose them
Course content
- What is a difficult conversation?
- What makes a conversation difficult?
- The risks of not having the conversation
- How to prepare for the conversation
- Structure of a difficult conversation
- Effective questioning and listening
- Difficult conversations in practice - examples
- After the conversation
Frequently Asked Questions (FAQ)
How do I log on?
A link to your training session will be included in the confirmation email you receive after purchasing your ticket.
Initially, this link will direct you to the event page. As the training date approaches, the link will automatically redirect you to the Microsoft Teams meeting for your session.
We recommend checking that you can access the link before the training begins and joining a few minutes early where possible.
If you experience any difficulties accessing the session or have not received your confirmation email, please contact l&d@worknest.com and a member of the Learning & Development team will be happy to help.
Can a group of us log on from a meeting room?
Training places are sold on a one ticket per delegate basis, and attendance is recorded against individual bookings.
Where possible, we ask that each delegate joins from their own device to ensure everyone can fully participate and receive any associated attendance records or certificates.
If your organisation has purchased multiple tickets and delegates need to join from the same meeting room or shared location, please contact l&d@worknest.com before the session. While individual logins are preferred, we understand this is not always possible and will be happy to discuss the most appropriate arrangement for your group.
I'm having trouble logging on. Who should I contact?
Please contact l&d@worknest.com if you experience any issues accessing your session.
Will the training be recorded?
No, training sessions are not recorded.
Can I log in from a mobile phone or tablet?
While joining from a laptop or desktop computer is recommended for the best experience, training sessions can also be accessed via mobile phones and tablets.
Will I receive a certificate?
Yes. Certificates can be requested via the feedback form provided at the end of the training session.
Can I pay by invoice?
Payment via card through Ticket Tailor is preferred. If you require an invoice, please contact l&d@worknest.com before booking.
I have paid through Ticket Tailor but have received a WorkNest invoice. Do I need to pay again?
No. As part of our finance processes, an invoice may be issued to confirm that payment has been received. No further payment is required.
What is your cancellation and refund policy?
All bookings are transferable but non-refundable.
If you can no longer attend a course, we encourage you to transfer your place to a colleague where appropriate. To amend, transfer, or cancel a booking, please contact l&d@worknest.com as soon as possible.
In exceptional circumstances, requests will be reviewed on a case-by-case basis at WorkNest's discretion. While refunds are not normally available, we will always work with you to find a suitable solution wherever possible.
How do I cancel a booking?
To cancel or transfer a booking, please contact l&d@worknest.com with your booking details and the course name. We recommend contacting us as early as possible so that we can assist with alternative arrangements where available.