Ticket Tailor Founder and CEO
We’ve always believed that growing a business is about so much more than just profit. That's why we want to make every ticket we sell have a positive impact on the world around us.
A proud B Corp
What’s a B Corp?
B Corps are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.
We’re the first independent ticketing platform to become certified and are thrilled to join a global community of over 5,000 B Corps who, like us, believe in doing business responsibly.
Our B Corp journey
It’s not a tick-box exercise, B Corp gives us accountability and direction to grow better, not just bigger. Every three years, we have to recertify to keep us on track.
Our impact is measured across five areas (Governance, Workers, Community, Environment and Customers) giving us a B Impact Score.
We became certified in 2022 with a score of 86.3! And can’t wait for our next stage of growth, where we’re aiming to take that number beyond 90.
Our B Impact Score
Dive into the details.
Every year, we publish an Impact Report (all part of being a B Corp). Grab a cuppa, coffee or an ice-cold pint, put your feet up, and have a read.
Giving back with every ticket
For every ticket you sell, we donate 1p (1.2c) to our climate charity partners.
Together we've donated
Meet the charities
We’re carbon neutral
In 2021 we worked with Supercritical to calculate our carbon emissions and map out a realistic route to Net Zero.
We’re proudly carbon neutral, and chose to offset our entire history of emissions (that’s 11 years!)
Total 2021 emissions
A breakdown of our total emissions for 2021
|Employee remote working||3||7.78|
|Marketing & advertising||3||4.54|
|Food & drink||3||4.39|
|Furniture & manufactured goods||3||0.72|
|Cleaning & maintenance||3||0.40|
Other things we’ve done
Offsetting with biochar
We only invest in quality carbon offset options.
Our second largest emissions (after employee remote working) are from software. Recycling hardware where possible is just one way we’re bringing that number down.
Moving to green offices
Our sustainable Hackney-based offices have a BREEAM Excellent Sustainability Award.
A tree-mendous triumph.
1000 trees have been planted through Ecologi! We plant a tree every time an event creator completes a survey, to say thank you and give a little something back to the planet.
Empowering the events industry
We wouldn’t be here today without our wonderful community of event creators.
By offering a simple feature-rich platform and affordable pricing, we help bring events of all shapes and sizes to life. From the UK’s only floating puppet theatre, to Beyonce-themed bottomless brunches and sell-out Santa’s grottos.
We also give B Corps, charities and PTAs 20% off. In 2021, 1,259 organisations benefited from this discount.
Our next step is to help inspire and educate our creators to make their events as sustainable as possible.
Putting you first
Our customer-first mindset means we take pride in providing world class customer support 24/7, and we genuinely listen to feedback to help inform the development of our platform.
We’ve challenged the industry standard by offering high quality support to all of our users, no matter what they spend or the size of their events.
Support conversations with customers in 2021
Median response time to support conversations
Customer satisfaction rating
Investing back into our product and team
Ticket Tailor wouldn’t be what it is today without the people who power it.
We’re committed to being a relaxed, caring and inclusive employer because we know that without a happy team, we won’t have a great product. Initiatives like our wellbeing budget, profit share scheme, weekly ‘appreciation circle’ and more, contribute to our eNPS score of 73.