Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.

Privacy Policy for Signpost International

Introduction

Signpost International is taking action against poverty at home and abroad. Our vision is to see an equitable world where poverty and injustice are eliminated, people thrive and communities flourish. For more details about our history, see ‘Our Story’.

Everything we do at Signpost International is underpinned by our faith and our values. We believe in the inherent worth of each human being, and so exist to help people in need, not taking into account any other factors such as ethnicity, faith, or lack of it: our aim is to support people as they strive towards independent lives and fulfilled potential.

We value everyone who engages with Signpost International and are part of the Signpost family. We do all that we can to protect your privacy and make sure that we keep your personal data safe.

This privacy policy explains how we collect data, how we store it and how we use it in relation to event tickets. If you have any questions or feedback, please don’t hesitate to get in touch. Call us on 01382 504033 or email us at enquiries@signpost-international.org

For the purposes of this policy, ‘us’, ‘we’ and ‘our’ refer to Signpost International. ‘You’ or ‘your’ refers to any individual engaging with Signpost International.

What information do we collect and what do we do with it?

Through our event ticket provider (Ticket Tailor), we collect the information that you provide at the checkout when purchasing. We only use this information to contact you about the event which you have bought tickets for. We will not contact you for any other reason. 

How do we store your information?

We will keep your personal data only for as long as we consider it necessary for our activities, on a secure, password-protected system.  

We retain details of donations for 6 years as required by HMRC.

If you have any questions about our policy about data retention, please contact us by email to enquiries@signpost-international.org or via post to:

Signpost international

The Signpost Centre

Lothian Crescent

Dundee

DD4 0HU

Scotland


Security

General

All data and records held by Signpost International will be controlled by the relevant department and will be created, stored and disposed of in line with the organisation’s records management guidelines and procedures. We ensure that we have in place all the technical controls to protect any personal data you provide and that it is fairly and lawfully processed. We also will never pass on anyone’s details. 

Credit / Debit Card Security

We do not store your debit or credit card details once you have processed a donation to us or purchased an event ticket online. All card details are securely destroyed once your donation or payment has been completed.

We hold bank details on standing order forms for six years as per tax and accounting requirements.