The event organiser, Animal Cwtch, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Animal Cwtch Private Policy.
October 2025
1. Who we are Animal Cwtch is a family-run animal encounter and education company based in Swansea, South Wales. Our registered business name is Animal Cwtch, owned and managed by Jo Herschell.
You can contact us at:
info@animalcwtch.co.uk
Swansea, South Wales.
2. We collect only the information we need to deliver our services safely and effectively. This may include:•Your name and contact details (email address, phone number, address)•Details about your booking (event type, venue, date, requirements)•Any accessibility or additional learning needs information you choose to share with us•Photos or videos taken during Animal Cwtch sessions, if you’ve given consent
3. How we use your informationWe use your information to:•Arrange and deliver animal encounter sessions and events•Respond to enquiries or booking requests•Manage payments and business administration•Share updates, offers, or news (only if you’ve asked to receive them)•Meet legal and safety requirements, including animal welfare and safeguarding standardsWe will never sell or share your personal data with other companies for marketing purposes.
4. Lawful basis for processing. Under UK data protection law, we process your data on the following bases:•Contract: to fulfil bookings and provide our services•Consent: when you’ve agreed to receive marketing or to be photographed•Legal obligation: for record-keeping, insurance, or safeguarding reasons
5. How we store and protect your data. Your information is stored securely in password-protected digital systems and, where necessary, in locked files. We only retain data for as long as required to fulfil the purpose for which it was collected — typically up to six years for business and tax records, or less for routine enquiries.
6. Your rights You have the right to:•Request a copy of the information we hold about you•Ask for corrections to inaccurate data•Withdraw consent at any time (for example, to stop marketing emails or remove photos)•Request deletion of your information, where legally possible. To do this, email us at info@animalcwtch.co.uk.
7. Cookies and website analytics. Our website may use cookies to help it run smoothly and to understand how visitors use it. You can change your cookie preferences or block cookies in your browser settings.
8. Contact and complaints. If you have any concerns about how we handle your data, please contact us first at info@animalcwtch.co.uk. If you’re not satisfied, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Updates to this policy. We reserve the right to update this policy from time to time. The latest version will always be available on our website.