The event organiser, Berwick House, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
Berwick House (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you purchase tickets, visit our website, or attend our events.
1. Information We Collect
When you purchase tickets or interact with us, we may collect:
- Your name and contact details (email address, phone number, postal address)
- Payment details (processed securely by our ticketing/payment providers – we do not store card details)
- Information about your booking (event date, number of tickets, preferences)
- Communication records if you contact us directly
2. How We Use Your Information
We use your information to:
- Process your bookings and send you your tickets
- Communicate important event updates or changes
- Improve our services and events
- Send you marketing communications (only if you have opted in)
3. Sharing Your Information
We never sell your data. We may share limited personal data with trusted partners where necessary, for example:
- Ticketing/payment providers to process your booking
- Event partners or suppliers if required for safety, security, or operational reasons
- Legal authorities if required by law
4. Marketing
You can choose to receive news and offers from us by opting in during checkout or via our website. You may unsubscribe at any time by clicking the link in our emails or contacting us directly.
5. Data Security & Retention
We take appropriate technical and organisational measures to keep your information secure. We only keep your data as long as necessary for the purposes outlined in this policy or as required by law.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to your information
- Request deletion of your data (where legally permitted)
- Withdraw consent for marketing communications
To exercise these rights, contact us at: Team@berwick-house.com
7. Cookies & Website Use
Our website and ticketing provider may use cookies to improve functionality and analyse traffic. You can control cookies through your browser settings.