Privacy Policy for Big Eat CIC


The event organiser, Big Eat CIC, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

 1. IntroductionThis Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase tickets for our music festival or interact with our services. We are committed to safeguarding your privacy and ensuring your data is handled responsibly.By purchasing a ticket or using our website, you agree to the practices described in this policy.🧾 2. Information We CollectWe may collect the following types of information:A. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Date of birth (if required for age‑restricted events)

B. Payment Information

  • Payment card details (processed securely by our payment provider; we do not store full card numbers)

C. Ticketing & Event Information

  • Ticket purchase history
  • Attendance records
  • Wristband or QR code activation data

D. Technical Information

  • IP address
  • Device information
  • Browser type
  • Cookies and usage data

🔧 3. How We Use Your InformationWe use your information to:

  • Process and confirm ticket purchases
  • Send digital tickets and event updates
  • Provide customer support
  • Verify identity for entry and security
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing communications (only with your consent)

🤝 4. Sharing Your InformationWe may share your information with:

  • Ticketing partners (for processing your order)
  • Payment processors
  • Event security teams
  • Marketing partners (only if you opt in)
  • Law enforcement when required by law

We never sell your personal data.🔐 5. Data SecurityWe use industry‑standard security measures to protect your information, including encryption, secure servers, and access controls. While no system is completely secure, we work hard to keep your data safe.🌍 6. International Data TransfersIf your information is transferred outside your country, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections. 7. Data RetentionWe keep your information only as long as necessary for:

  • Ticketing and event operations
  • Legal and accounting requirements
  • Customer service follow‑up

After this period, your data is securely deleted or anonymized.📣 8. Marketing CommunicationsYou may receive updates about the festival, future events, or partner promotions — but only if you opt in. You can unsubscribe at any time using the link in our emails.🧒 9. Children’s PrivacyChildren under 14 are not intended to buy tickets alone. We do not knowingly collect data from minors without parental consent.📝 10. Your RightsDepending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Object to marketing
  • Withdraw consent
  • Request a copy of your data

To exercise these rights, contact us using the details below.📬 11. Contact UsIf you have questions about this Privacy Policy or your data, you can reach us at:Email: Address: hello@hampshirestreetfoodawards.co.uk🔄 12. Updates to This PolicyWe may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.
Ticketing Policy

Non-Refundable Ticket Policy

  1. No Refunds or Exchanges
    • All tickets purchased for Gosport Sunset Festival are final sale. Once a ticket is purchased, it cannot be refunded, cancelled, or exchanged for any reason, including weather, illness, travel issues, or personal circumstances.
  2. Transfers
    • We do not authorise ticket transfers or resale. Unauthorized resale may void the ticket.
  3. Event Changes
    • The festival may change dates, times, or lineup. While we aim to provide advance notice, ticket holders are not entitled to a refund if changes occur.
    • In the unlikely event of full cancellation, a refund policy (if any) will be communicated separately.
  4. Lost or Stolen Tickets
    • Lost, stolen, or forgotten tickets cannot be replaced or refunded.
  5. Legal Rights
    • This policy does not affect your statutory rights under consumer protection laws in your country.