The event organiser, Chilliwack Tours, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Chilliwack Tours Privacy Policy
Chilliwack Guided Tours (d.b.a. Chilliwack Tours)
Last updated: March 2026
Chilliwack Tours respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard information when you book or participate in a guided tour, visit our website, or subscribe to our newsletters or updates.
We follow Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect only the information necessary to operate our tours and communicate with guests.
This may include:
When booking a tour
- Name
- Email address
- Phone number
- Tour date and booking details
- Signed or acknowledged waiver
Payment information
Payments are processed securely through Square via our booking platform Ticket Tailor. Chilliwack Tours does not
store credit card numbers.
During a tour
- Photos or videos may occasionally be taken for promotional purposes.
- Children under 18 will never be photographed or filmed without permission from a parent, guardian, or teacher.
Newsletter or updates
If you subscribe to receive updates, we may store:
- Your name
- Email address
You may unsubscribe at any time.
2. How We Use Your Information
We use personal information only for reasonable business purposes, including:
- Confirming and managing tour bookings
- Communicating tour details or last-minute updates
- Processing payments
- Improving our tours and customer experience
- Sending occasional updates or promotions (only with consent)
We do not sell or rent personal information to third parties.
3. Third-Party Services
Some information is processed by trusted service providers necessary to operate our business.
These include:
- Ticket Tailor – booking platform
- Square – payment processing
These companies maintain their own privacy policies and security standards.
Our website may also use basic analytics tools (such as Google or Meta Analytics) to understand website usage. These tools collect anonymous technical information such as browser type or pages visited.
4. School Tours and Youth Privacy
We take additional care when tours involve minors.
For school tours:
- We collect only the name and contact information of the teacher or organizer.
- We do not collect personal information directly from students.
- Students must always be accompanied by at least one supervising adult from the school.
- Photos or videos of students are not taken without permission from the teacher or school.
If a school has its own privacy or consent requirements, we will respect those policies.
5. How We Protect Your Information
We take reasonable safeguards to protect personal information, including:
- Secure online booking systems
- Limited access to personal data
- Use of reputable third-party payment processors
No method of electronic storage or transmission is completely secure, but we take appropriate steps to protect your information.
6. Data Retention
We keep personal information only as long as necessary for the purposes described above.
Typical retention practices include:
- Accounting and financial records: up to 7 years (for tax compliance)
- Booking information: retained only as long as needed for operations or legal requirements
- Email subscribers: kept until you unsubscribe
Information that is no longer required is securely deleted.
7. Your Privacy Rights
Under Canadian privacy law, you have the right to:
- Request access to personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for communications
- Ask questions about how your information is used
8. Changes to This Policy
We may update this Privacy Policy periodically. The most recent version will always be posted on our website.
9. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Privacy Officer
Chilliwack Guided Tours (d.b.a. Chilliwack Tours)
Email: info@chilliwacktours.com