The event organiser, Coco Time, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
Introduction
Your privacy matters to us! This policy explains how we collect, use, and protect your personal data when you book tickets or interact with Coco Time. If you have any questions, feel free to reach out at bookings@cocotime.world.
By using our event ticket shop or purchasing a ticket, you agree to the collection and use of information in accordance with this policy.
Who We Are
We are Coco Time.World. We are the data controller of your personal data, meaning we determine how and why your personal information is processed.
What Personal Data We Collect
We collect certain personal data to manage bookings and improve our events, including:
✔ When You Book a Ticket: Your name, email address, and payment information.
✔ If You Buy Multiple Tickets: Any personal data you provide about others (please ensure you have their permission!).
✔ When You Contact Us: Any details you provide via email, post, or phone.
✔ Website Data: Information automatically collected when you visit our ticket shop, including device type, web browser, IP address, and browsing behaviour (see Cookies & Analytics below).
📌 Important: All personal data you provide must be true, complete, and accurate. If we suspect fraud or incorrect details, we may record this.
How We Use Your Data
We process your personal data to:
✅ Fulfil your ticket purchases and bookings.
✅ Contact you with important event information (e.g., meeting points, schedule changes).
✅ Provide customer support and handle any inquiries.
✅ Send marketing emails - only if you opt-in :)
✅ Improve our website, events, and services based on visitor insights.
✅ Meet legal and regulatory obligations, including fraud prevention and security measures.
Marketing Communications
💌 If you opt into our mailing list, we’ll send you updates on:
- Upcoming events & tours
- Exclusive offers & behind-the-scenes fun
You can unsubscribe anytime by clicking the ‘unsubscribe’ link in emails or contacting bookings@cocotime.world.
📌 We will never spam you, and we won’t sell your details to third parties.
Who We Share Your Data With
To provide our services, we may share your data with trusted third parties, including:
✔ Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
✔ Ticketing providers (e.g., Ticket Tailor) to manage bookings.
✔ Email services to send booking confirmations and updates.
✔ Legal & financial professionals (e.g., accountants, auditors) for compliance purposes.
🚫 We will NEVER sell your personal data.
In rare cases, we may share data if required by law enforcement, fraud prevention, or legal obligations.
Where We Store Your Data
Your data may be stored or processed outside the UK & EU. We only use services that meet legal data protection standards to ensure your information remains secure.
Cookies & Analytics
🍪 Cookies are small text files that store browsing preferences. We use them to:
✔ Improve our website’s functionality.
✔ Understand visitor behaviour through Google Analytics (data is anonymous).
✔ Remember your settings for a smoother experience.
📌 You can disable cookies in your browser settings, but some site features may not work properly.
Security Measures
🔒 We take security seriously and protect your data using:
✔ SSL encryption for payments and sensitive data.
✔ Secure storage for personal details.
✔ Strict access controls—only authorized staff can access your data.
While we use strong security measures, no online system is 100% secure. If you have any concerns, please contact bookings@cocotime.world.
Your Rights
Under UK data laws, you have the right to:
✔ Access the personal data we hold on you.
✔ Correct any inaccurate or incomplete data.
✔ Request deletion of your personal data.
✔ Withdraw consent for marketing at any time.
📌 To exercise your rights, contact bookings@cocotime.world. We may require proof of identity before processing requests.
If you have concerns about how we handle your data, you can also contact the UK Information Commissioner’s Office (ICO) via www.ico.org.uk.
Data Retention
We keep your data only as long as necessary:
✔ If you register with us: We retain your account details until you close your account.
✔ If you receive marketing emails: We keep your data until you unsubscribe.
✔ If you book an event: We keep booking records for 6 months after the event for customer service & legal purposes.
After these periods, your data will be securely deleted.
External Links
Our ticket shop may contain links to other websites. We are not responsible for their privacy policies—please check their terms before providing any data.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted here, and if they are significant, we will notify you via email.
💡 Last Updated: [Insert Date]
Need Help?
For any questions about this policy or your data, contact:
💋 Thank you, my darlings, for trusting Coco with your data—and your deepest secrets!