Commercial Live by Octopus Revenue

The event organiser, Commercial Live by Octopus Revenue, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Last updated: 16 October 2026

Who we are

Commercial Live is organised by Octopus Revenue Ltd, which is responsible for how your personal information is used in connection with our events.

Email: hello@commercial-live.co.uk
Postal address: Portland House, Belmont Bus Park, Durham, DH1 1TW

Information we collect

When you book a ticket, contact us or subscribe to updates, we may collect your name, email address, company, job title, booking details, communication preferences and any information you provide about your attendance requirements.

We receive information directly from you, through Ticket Tailor, or from someone booking on your behalf. Payments, for paid tickets, are handled by Stripe; we do not receive your full payment card details.

How we use your information

To manage bookings, attendance, ticket changes and refunds.
To send booking confirmations, reminders and essential event updates.
To respond to enquiries and help you attend our events.
To meet accounting and other legal obligations.
To send future event news and marketing where you have opted in.

We use your information as necessary to fulfil your booking and comply with legal obligations. We also rely on our legitimate interests in administering and improving our events and answering enquiries, where these interests are not overridden by your rights. We rely on consent for optional marketing.

Booking details marked as required are needed to process your registration. Without them, we may be unable to confirm your place.

Dietary and accessibility requirements

Please provide only the information needed to help us accommodate you. Where this reveals health information or religious beliefs, we will ask for your explicit consent to use it and share the necessary details with the venue or caterer. You may withdraw this consent by contacting us, although this may affect our ability to meet your requirements.

Who we share information with

We share relevant information with service providers supporting our events, including Ticket Tailor for bookings, Stripe for payments and Mailchimp for email communications. We may also share necessary information with venues or caterers to arrange your attendance, or where required by law.

We will only share your contact details with sponsors or event partners for their own marketing where you have separately agreed to this. Booking a ticket does not automatically give consent to sponsor marketing.

Marketing preferences

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us. This will not stop essential communications about an existing booking.

How long we keep information

We retain personal information only for as long as necessary for the purpose for which it was collected. We consider event administration, enquiries, complaints and applicable accounting or legal requirements when deciding retention periods.

Dietary and accessibility information is deleted once it is no longer needed for your attendance, unless there is a specific reason to retain it.

Marketing information is retained until you unsubscribe or it is no longer needed. We may keep a minimal record of your opt-out to ensure your preferences are respected.

International processing

We use Ticket Tailor for event bookings, Stripe for payments and Mailchimp for email communications. These providers may process personal information outside the UK, including in the European Economic Area and the United States.

For these transfers, the providers use applicable data protection arrangements, including UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or approved contractual safeguards such as Standard Contractual Clauses with the UK Addendum or the UK International Data Transfer Agreement.

You can find more information about these arrangements below, or contact us using the details in this policy to request further information about the safeguards relevant to your data:

Your rights

Depending on the circumstances, you may request access to your personal information, correction, deletion, restriction of its use, or transfer of your information. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful processing.

You can object to processing based on legitimate interests and to the use of your information for direct marketing.

To exercise your rights, contact us using the details above.

Concerns and complaints

Please contact us if you have concerns about how we handle your information. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

Changes to this policy

We may update this policy to reflect changes to our events or how we handle personal information. The latest version will show the updated date above.