The event organiser, Discworld Convention, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
Data Protection Information
We hold information given to us via Membership applications, hotel bookings, merchandise sales, etc. This information can include names, email and postal addresses, payment card data, and any personally identifying information provided by our Members (such as food preferences and hotel room requirements). In addition, when users log in to our systems via third party providers, such as Facebook and Google, we receive from the provider additional information that uniquely identifies that user.
We hold this data securely in our own database with access restricted only to those individuals who require it. We encrypt sensitive information, such as payment card data, and store it only when necessary for hotel bookings. For direct payment (such as merchandise sales) we use third party payment providers such as Paypal and Stripe.
We process the data provided to us in a number of ways, including names and addresses to send email progress reports and newsletters. Members' information will not be revealed to any third party, other than those listed below, and will not be used unfairly or unlawfully. We do not process payment card data ourselves, it is passed on to the Convention hotels to secure your room bookings.
Third parties
The Discworld Convention uses a limited number of third parties for news and communication purposes. The information we provide them is limited to the minimum required information to provide the service in question. The third parties we use are:
- Mailchimp for newsletter emails
- The Convention Hotel - for room bookings
- Ticket Tailor - for Membership sales
We will keep this list up to date and update the privacy policy if anything changes.
Your data
We hold personal data in trust for our users. We do not retain it any longer than is necessary and we consider the security and accuracy of our users’ data to be critical. If you feel that any of the data we have for you is incorrect or incomplete, you can contact us at info@dwcon.org to resolve the issue. Under the terms of the Data Protection Act 1998, you can also request copies of the information we hold for you.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we use it.