The event organiser, D&D Production House, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Effective Date: 01/03/2026
Last Updated: 01/03/2026
1. Introduction
Welcome to D&D Solutions Pvt Ltd ("Company," "we," "our," or "us").
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our event ticketing platform, website, mobile applications, and related services (collectively, the “Services”).
We are committed to protecting your privacy and handling your personal data transparently and securely.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Billing and mailing address
- Date of birth (if required for age-restricted events)
- Government-issued ID (where legally required)
2.2 Payment Information
- Credit/debit card details
- Billing address
- Transaction history
Note: Payment information is processed securely through third-party payment processors. We do not store full card details unless explicitly stated.
2.3 Account Information
- Username and password
- Purchase history
- Event preferences
- Saved payment methods
2.4 Technical Information
- IP address
- Device type
- Browser type
- Operating system
- Cookies and tracking technologies
- Log data
3. How We Use Your Information
- We use your information to:
- Process ticket purchases and payments
- Issue digital or physical tickets
- Provide customer support
- Send transactional communications (confirmations, reminders, updates)
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Improve our Services
- Send marketing communications (where permitted by law)
4. Legal Bases for Processing
If you are located in the European Economic Area (EEA), we process personal data based on:
- Legal obligations
- Legitimate interests
- Consent (where required)
5. Sharing of Information
We may share your information with:
5.1 Event Organizers
Your name and contact details may be shared with event organizers to facilitate event management and access control.
5.2 Payment Processors
Third-party payment providers to process transactions securely.
5.3 Service Providers
Vendors that provide:
- Hosting services
- Email communications
- Analytics
- Fraud prevention
- Customer support
5.4 Legal Authorities
Where required by law, court order, or to protect our rights and users.
We do not sell personal data to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users
- Store preferences
- Analyze traffic
- Improve user experience
- Deliver marketing content
Users may manage cookie preferences through browser settings.
7. Data Retention
- We retain personal data only as long as necessary to:
- Provide Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
- Retention periods may vary depending on jurisdiction.
8. Data Security
We implement industry-standard technical and organizational measures to protect your information, including:
- SSL encryption
- Secure payment processing
- Access controls
- Regular security audits
However, no system is completely secure.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your personal data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at: dndsolutionspvtltd@gmail.com
10. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We implement appropriate safeguards in accordance with applicable data protection laws.
11. Children’s Privacy
Our Services are not directed to children under the age of [13/16]. We do not knowingly collect personal data from children without parental consent where required by law.
12. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
D&D Solutions Pvt Ltd
10 Loweswater Way, West Thurrock, RM20 3BH
Email: dndsolutionspvtltd@gmail.com
Phone: +44 7946 026122