The event organiser, The Edinburgh Singers, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Introduction
This policy sets out how we collect, process and hold your personal data if you visit our event ticket shop or otherwise provide personal data to us. We are The Edinburgh Singers, a charity registered in Scotland, No. SC040010.
Our website address is www.edinburghsingers.org.uk. We are the data controller of your personal data.
This policy affects your legal rights and obligations so please read it carefully. If you have any questions, please contact us at info@edinburghsingers.org.uk.
Personal data we collect and why we collect it
We collect, process, store and use personal data when you book a ticket to an event including your name, address and email address together with payment information.
All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this.
You do not need to provide us with any personal data to view our event ticket shop. However, we may still collect the information set under the ‘Data we automatically collect’ section of this policy, and marketing communications in accordance with the ‘Marketing Communications’ section of this policy.
When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
How we get the personal information and why we have it
Personal information we process is provided to us for one of the following reasons:
- You have bought tickets to an Edinburgh Singers concert from the Queen’s Hall Box Office or via Ticket Tailor and at the time of purchase opted in to be on The Edinburgh Singers mailing list.
- You have given us consent to be added to our mailing list, or because you have consented to a third party sharing your data with us.
When you visit our event ticket shop, Ticket Tailor, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device's unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our event ticket shop, our events and the products and services we provide, and for analytical and research purposes.
We also allow advertisers and advertising networks to collect information about your computer or mobile device, activities, and geographic location to enable them to display targeted ads to you and provide us with anonymous information about our users’ behaviour. Again, this takes place through the use of cookies in accordance with the Cookie section of this policy.
Marketing Communications
If you opt in to receive marketing communications from us you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys and information about new events. We retain a record of your consent.
You can choose to no longer receive marketing communications by contacting us at info@edinburghsingers.org.uk or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect.
How we use your personal information
We will use your personal data in order to comply with our contractual obligation to supply to you your tickets to an event, including to contact you with any information relating to the event or your purchases, to deliver the event and your purchases to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event or your purchases.
If you have opted in to receive marketing communications, we will use the information that you have given us in order to communicate with you about our concerts and events.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is:
- Your consent.
You are able to remove your consent or update your communication preferences at any time. You can do this by contacting info@edinburghsingers.org.uk.
Who we share your data with
We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers.
How long we retain your data
We will hold and use your data until you tell us to stop. You can opt out of the mailing list at any time by emailing info@edinburghsingers.org.uk.
What rights you have over your data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the UK and the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the UK or EU or if any of our service providers or their servers are based outside of the UK or EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.
How we protect your data
We use appropriate technical, organisational and administrative security measures to protect any information we hold from loss, misuse, unauthorised access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
On our event ticketing site, all information you provide to is stored on secure servers. Any payment transactions are encrypted using SSL technology. Where the event ticketing site has given, or you have chosen a password, you are responsible for keeping this password confidential.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Cookies
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know your name and/or address. These files are then used by websites to identify when users revisit that website.
Our event ticket shop uses cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticket shop may not operate efficiently if you refuse to accept cookies.
We also use Google Analytics to monitor how the event ticket shop and this website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits, where visitors came from, how long they stayed on the site, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
Your rights
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at info@edinburghsingers.org.uk
If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: the Information Commissioner, see www.ico.org.uk.
Our event ticket shop may contain links to other sites of interest. Once you have used these links to leave our event ticket shop, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the site in question.
Retention
If you register with our event ticketing site, we shall retain your personal data until you close your account.
If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.
If you have otherwise booked a ticket with us via Ticket Tailor, or contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.
Finding out more about your data
Anyone wanting to know more about how The Edinburgh Singers uses data, the personal data we hold, and changing contact details or communication preferences should email info@edinburghsingers.org.uk in the first instance.
A Charity Registered in Scotland, No. SC040010