The event organiser, Emerge Entertainment, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
Last Updated: 6 October 2026
Emerge Entertainment (“Emerge Entertainment”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
We may collect personal information when you purchase tickets, join an event waitlist or mailing list, register your interest in an event, contact us, enter a promotion, or otherwise interact with Emerge Entertainment.
This information may include:
- Your name
- Email address
- Mobile or telephone number
- Country, city or location
- Event or city preferences
- Ticket purchase and booking information
- Marketing preferences
- Information you provide through registration or waitlist forms
- Communications you send to us
- Technical information relating to your interaction with our website or online services, where applicable
Payment information may be processed directly by our authorised payment or ticketing providers. Emerge Entertainment does not necessarily receive or store your complete payment card details.
2. How We Use Your Information
We may use your personal information to:
- Process or administer event registrations and ticket purchases
- Manage priority waitlists and pre-sale access
- Send information about events you have registered an interest in
- Provide event updates, including venue, date, ticketing or schedule information
- Provide customer service and respond to enquiries
- Send promotional emails about upcoming Emerge Entertainment events, tours, artists and related offers where you have consented or where otherwise permitted by law
- Understand customer demand for particular artists, cities or countries
- Improve our events, marketing and customer experience
- Detect or prevent fraud, misuse or security issues
- Meet our legal, regulatory, accounting and contractual obligations
Joining a waitlist does not guarantee tickets, preferred seating, VIP access or admission to an event unless we expressly state otherwise.
3. Marketing Communications
If you subscribe to our mailing list, priority