Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
We are committed to providing the highest in customer service standards. Our polices are designed to ensure our services are safe, reliable, confidential, and guided by customer preferences.
Feedback and Complaints
Fabulous Retreats values the opportunity to improve our services by receiving feedback from our customers and guests. Each guest is free to provide any feedback, make complaint or raise any grievance they may have regarding our services or products. All complaints are dealt with respectfully, privately and in a clear timely manner, and where the guest may nominate any person or advocate to represent them in the process. Fabulous Retreats endeavour to get back to all customer enquires or complaints within 48hours.
Fabulous Retreats may not be the retreat for everybody. Most retreats activities include uneven walking surfaces, unsealed roads, rough terrain, unlit areas at night. If you have any medical conditions we need to be aware of, you must inform us before you book your place to ensure we can cater for your needs and ensure your experience with us is safe. Unfortunatley we do not have wheel chair access. All past and present injuries, health conditions, dietary requirements or other health concerns must be detailed on the Participant Agreement form. Each teacher will be made aware of these issues in terms of working with you in exercise classes. For any non scheduled or extra curricular activities taken part in, all responsibility and ownous is on the individual. Please work within your bodily limitations to ensure a safe retreat for you and other participants.
BOOKING TERMS & PAYMENT POLICY & CANCELLATIONS
It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation (for international retreat guests only)
“Cancellation” is defined as not attending your scheduled Retreat, including postponing, rescheduling, or not attending.
“You” refers to the guest booking with Fabulous Retreat.
“We” refers to Fabulous Retreats.
TRAVEL AND CANCELLATION INSURANCE
For International guests/International retreats: To join Fabulous Retreats you must have travel insurance. Please be sure that your insurance policy covers you for all relevant SPORT ACTIVITIES you will be engaging upon on your retreat & TRIP CANCELLATION. Read description of activities for the specific retreat you are attending.
Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees.
With most agencies, insurance must be purchased within 14 days of making your reservation.
GUEST CANCELLATION POLICY
If you cancel your trip, Fabulous Retreats does not offer refunds for any reason. If circumstances are extentuating, your payment, minus any booking fees or charges, may be used as credit for another retreat, to be used within one year of your original retreat date. We will gladly transfer your credit to another guest.
Depending on when you cancel, cancellation penalties may apply.
Fees are determined by the following schedule:
Exceptions to our policy cannot be made for any reason.
We do not offer discounts for a guest arriving late or leaving early.
You must submit your signed Participant Agreement form within one week of booking or 90 days prior to retreat start date, whichever comes first. Guests who fail to do so may be subject to an automatic cancellation and the above policy will apply.
Fabulous Retreat Cancellation Policy
While we have never cancelled a retreat since 2015, if Fabulous Retreats must cancel a booked retreat for any reason, you may transfer your full retreat payment to another retreat, or you may request a refund of your payment to us, constituting a full settlement.
Fabulous Retreats is not responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.
WE MAY COLLECT PERSONAL IDENTIFICATION INFORMATION FROM USERS IN A VARIETY OF WAYS, INCLUDING, BUT NOT LIMITED TO, WHEN USERS VISIT OUR SITE, FILL OUT A FORM, AND IN CONNECTION WITH OTHER ACTIVITIES, SERVICES, FEATURES OR RESOURCES WE MAKE AVAILABLE ON OUR SITE. USERS MAY BE ASKED FOR, AS APPROPRIATE, NAME, EMAIL ADDRESS. USERS MAY, HOWEVER, VISIT OUR SITE ANONYMOUSLY. WE WILL COLLECT PERSONAL IDENTIFICATION INFORMATION FROM USERS ONLY IF THEY VOLUNTARILY SUBMIT SUCH INFORMATION TO US. USERS CAN ALWAYS REFUSE TO SUPPLY PERSONALLY IDENTIFICATION INFORMATION, EXCEPT THAT IT MAY PREVENT THEM FROM ENGAGING IN CERTAIN SITE RELATED ACTIVITIES.
WE MAY COLLECT NON-PERSONAL IDENTIFICATION INFORMATION ABOUT USERS WHENEVER THEY INTERACT WITH OUR SITE. NON-PERSONAL IDENTIFICATION INFORMATION MAY INCLUDE THE BROWSER NAME, THE TYPE OF COMPUTER AND TECHNICAL INFORMATION ABOUT USERS MEANS OF CONNECTION TO OUR SITE, SUCH AS THE OPERATING SYSTEM AND THE INTERNET SERVICE PROVIDERS UTILISED AND OTHER SIMILAR INFORMATION.
Fabulous RETREATs MAY COLLECT AND USE USERS PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:
WE ADOPT APPROPRIATE DATA COLLECTION, STORAGE AND PROCESSING PRACTICES AND SECURITY MEASURES TO PROTECT AGAINST UNAUTHORISED ACCESS, ALTERATION, DISCLOSURE OR DESTRUCTION OF YOUR PERSONAL INFORMATION, USERNAME, PASSWORD, TRANSACTION INFORMATION AND DATA STORED ON OUR SITE.
WE DO NOT SELL, TRADE, OR RENT USERS PERSONAL IDENTIFICATION INFORMATION TO OTHERS.
IF USER DECIDES TO OPT-IN TO OUR MAILING LIST, THEY WILL RECEIVE EMAILS THAT MAY INCLUDE COMPANY NEWS, UPDATES, RELATED PRODUCT OR SERVICE INFORMATION, ETC.
USERS MAY FIND ADVERTISING OR OTHER CONTENT ON OUR SITE THAT LINK TO THE SITES AND SERVICES OF OUR PARTNERS, SUPPLIERS, ADVERTISERS, SPONSORS, LICENSORS AND OTHER THIRD PARTIES. WE DO NOT CONTROL THE CONTENT OR LINKS THAT APPEAR ON THESE SITES AND ARE NOT RESPONSIBLE FOR THE PRACTICES EMPLOYED BY WEBSITES LINKED TO OR FROM OUR SITE. IN ADDITION, THESE SITES OR SERVICES, INCLUDING THEIR CONTENT AND LINKS, MAY BE CONSTANTLY CHANGING. THESE SITES AND SERVICES MAY HAVE THEIR OWN PRIVACY POLICIES AND CUSTOMER SERVICE POLICIES. BROWSING AND INTERACTION ON ANY OTHER WEBSITE, INCLUDING WEBSITES WHICH HAVE A LINK TO OUR SITE, IS SUBJECT TO THAT WEBSITE'S OWN TERMS AND POLICIES.
BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS POLICY. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE OUR SITE. YOUR CONTINUED USE OF THE SITE FOLLOWING THE POSTING OF CHANGES TO THIS POLICY WILL BE DEEMED YOUR ACCEPTANCE OF THOSE CHANGES. THIS POLICY WAS GENERATED USING WWW.PRIVACYPOLICIES.COM