Privacy Policy for Freedom of Mind Festival 2019

Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.

Freedom of Mind C.I.C. – Data Protection and Information Governance Policy

This policy outlines how Freedom of Mind C.I.C. [also referred to as us and we] collects and processes personal data. Through using our website and services you are consenting to us using your personal data in the ways outlined below. Please read the following information so you understand how we will treat your personal data.

All data is held in accordance with the Data Protection Act 2018 and EU General Data Protection Regulation 2018.

Freedom of Mind C.I.C. may change this policy from time to time by updating this page. You should occasionally check this page to ensure that you are happy with any changes.

Last updated July 2018.

Key definitions

Freedom of Mind C.I.C. uses the definitions for data and personal data as outlined by the ICO.

Data Protection Principles

Freedom of Mind C.I.C. uses information in such a way as it follows the Data Protection Principles. These state that information must be:

  • Used fairly, lawfully and transparently;
  • Usedthe specific purposesed;
  • Used in a way that is relevant and not excessive;
  • Accurate;
  • Kept for no longer than is necessary;
  • Kept safe and secure.

Freedom of Mind C.I.C. also respects the rights of individuals. These are:

  • The right to be informed;
  • The right to access;
  • The right to rectification;
  • The right to erasure;
  • The right to restricted processing;
  • The right to portability;
  • The right to objection;
  • Rights in relation to automated decision making, including profiling.

What we collect

Dependent on how you are interacting with us we may collect the following information from you:

  • Name;
  • Contact information, including email address;
  • Demographic information such as postcode;
  • Other information relevant to customer surveys and/or offers.

Why do we collect it

We collect this information in order to provide services you have requested. For example, by filling out our contact us form you are giving consent for Freedom of Mind to contact you regarding the matter specified in the form. We also collect information to analyse and improve on our existing services and resources.

How do we collect personal data

  • Through the contact form on our website;
  • Email;
  • Mailchimp – which we use for our newsletter;
  • GiveWP – which we use for donations through our WordPress website;
  • Ticket Tailor – we use for registering events;
  • Golden Giving – for collecting one off donations;
  • Photography – at events we ask everyone upon entry if they consent to possibly being in a photograph;
  • Google Analytics – for example by clicking through to our social media via our website;
  • Jotform – when you apply for a voluntary position with us.

Social Networking Sites

Freedom of Mind C.I.C. posts information on several social networking sites (SNS) including FacebookTwitterLinkedInInstagram, and YouTube. We also use Hootsuite for monitoring our SNS activity. We advise you check their privacy policies before interacting with our posts on these sites.


What are cookies?
We collect information using Cookies. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.

Cookies we use
We use two broad categories of cookies; first-party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Site; and third-party cookies, which are served by service providers on our Site, and can be used by such service providers to recognize your computer or mobile device when it visits other websites. Some of these cookies are essential to ensure our site works as expected. Others are non-essential cookies which anonymously track visitors to enhance your experience of our Site. You are able to disable these cookies (instructions below), but some features of our site may then be unavailable.

Our Site uses the following types of cookies for the purposes set out below:

Essential CookiesThese cookies are essential to provide you with services available through our Site and to enable you to use some of its features. For example, they allow you to carry out tasks and log in to secure areas of our Site and help the content of the pages you request load quickly. Without these cookies, you will not be able to use some features of our Site.
Functionality CookiesThese cookies allow our Site to remember choices you make when you use our Site, for example remembering your language preferences or login details. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.  
Analytics and Performance CookiesThese cookies are used to collect information about traffic to our Site and how users interact with our Site. This information does not identify any individual visitor, it is aggregated and anonymous. It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site and Services more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.
We use Google Analytics to monitor website activity and improve our services. You can find our more about how Google protects your data here. You also have the right to object to Google Analytics processing your data and prevent the use by downloading this browser plugin
Social Media CookiesThese cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or LinkedIn. The social network will record that you have done this.

Disabling cookies

You can remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to automatically accept cookies until you change your settings.

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit and

If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.

Pixel Tags

We may use pixel tags (which are also known as web beacons and clear GIFs) to track mail openings of users who are signed up to receive information via email. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. The information we collect using pixel tags is not linked to our users’ personal data.

What we do with the information we gather

Freedom of Mind C.I.C. only collects information in accordance with the Data Protection Act 2018, General Data Protection Regulation 2018, and this policy. Collecting information allows us to:

  • Share exciting updates through our newsletter;
  • Respond to queries;
  • Register people for events;
  • To analyse our impact;
  • Maintain internal records;
  • Improve our products and services.

Where we store your personal data

Freedom of Mind C.I.C. stores information using Google Drive. Although this means data may be stored outside of the EU, Google has sufficient safeguards in place to ensure that information is kept securely and in accordance with the General Data Protection Regulation 2018.
Any payment transactions made through our website, which uses WordPressTicket Tailor or Golden Giving will be encrypted. However, the transmission of information via the internet is never completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data during transmission.

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Accessing, amending and erasing your information

You have the right to access, amend and erase any information we hold about you. If you would like to exercise these rights, please contact us via the details below.

Contact us

We welcome any questions, comments and requests regarding this policy. Please contact us by emailing or by writing to us at Freedom of Mind C.I.C., Henleaze House, 13 Harbury Road, Bristol, BS9 4PN.