Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
Freedom of Mind C.I.C. – Data Protection and Information Governance Policy
This policy outlines how Freedom of Mind C.I.C. [also referred to as us and we] collects and processes personal data. Through using our website and services you are consenting to us using your personal data in the ways outlined below. Please read the following information so you understand how we will treat your personal data.
Freedom of Mind C.I.C. may change this policy from time to time by updating this page. You should occasionally check this page to ensure that you are happy with any changes.
Last updated July 2018.
Freedom of Mind C.I.C. uses the definitions for data and personal data as outlined by the ICO.
Freedom of Mind C.I.C. uses information in such a way as it follows the Data Protection Principles. These state that information must be:
Freedom of Mind C.I.C. also respects the rights of individuals. These are:
Dependent on how you are interacting with us we may collect the following information from you:
We collect this information in order to provide services you have requested. For example, by filling out our contact us form you are giving consent for Freedom of Mind to contact you regarding the matter specified in the form. We also collect information to analyse and improve on our existing services and resources.
Freedom of Mind C.I.C. posts information on several social networking sites (SNS) including Facebook, Twitter, LinkedIn, Instagram, and YouTube. We also use Hootsuite for monitoring our SNS activity. We advise you check their privacy policies before interacting with our posts on these sites.
What are cookies?
We collect information using Cookies. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.
Cookies we use
We use two broad categories of cookies; first-party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Site; and third-party cookies, which are served by service providers on our Site, and can be used by such service providers to recognize your computer or mobile device when it visits other websites. Some of these cookies are essential to ensure our site works as expected. Others are non-essential cookies which anonymously track visitors to enhance your experience of our Site. You are able to disable these cookies (instructions below), but some features of our site may then be unavailable.
Our Site uses the following types of cookies for the purposes set out below:
|TYPE OF COOKIE||PURPOSE|
|Essential Cookies||These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. For example, they allow you to carry out tasks and log in to secure areas of our Site and help the content of the pages you request load quickly. Without these cookies, you will not be able to use some features of our Site.|
|Functionality Cookies||These cookies allow our Site to remember choices you make when you use our Site, for example remembering your language preferences or login details. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.|
|Analytics and Performance Cookies||These cookies are used to collect information about traffic to our Site and how users interact with our Site. This information does not identify any individual visitor, it is aggregated and anonymous. It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site and Services more efficiently, to gather broad demographic information and to monitor the level of activity on our Site. |
We use Google Analytics to monitor website activity and improve our services. You can find our more about how Google protects your data here. You also have the right to object to Google Analytics processing your data and prevent the use by downloading this browser plugin.
|Social Media Cookies||These cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or LinkedIn. The social network will record that you have done this.|
You can remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to automatically accept cookies until you change your settings.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.uk.
If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.
We may use pixel tags (which are also known as web beacons and clear GIFs) to track mail openings of users who are signed up to receive information via email. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. The information we collect using pixel tags is not linked to our users’ personal data.
Freedom of Mind C.I.C. only collects information in accordance with the Data Protection Act 2018, General Data Protection Regulation 2018, and this policy. Collecting information allows us to:
Freedom of Mind C.I.C. stores information using Google Drive. Although this means data may be stored outside of the EU, Google has sufficient safeguards in place to ensure that information is kept securely and in accordance with the General Data Protection Regulation 2018.
Any payment transactions made through our website, which uses WordPress, Ticket Tailor or Golden Giving will be encrypted. However, the transmission of information via the internet is never completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data during transmission.
Our website may contain links to other websites of interest. However, you should note that we do not have any control over external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You have the right to access, amend and erase any information we hold about you. If you would like to exercise these rights, please contact us via the details below.
We welcome any questions, comments and requests regarding this policy. Please contact us by emailing firstname.lastname@example.org or by writing to us at Freedom of Mind C.I.C., Henleaze House, 13 Harbury Road, Bristol, BS9 4PN.