The event organiser, Goole Vikings, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Goole Vikings Ticketing Privacy Policy
Last updated: Monday 30th September 2024
Goole Vikings ("we", "us", "our") are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and share your personal information when you purchase tickets, season tickets, or memberships through our website or other ticketing platforms.
By purchasing any tickets or memberships from us, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Payment card details, billing address, and transaction history.
- Account Information: Username, password, and any other information you provide when creating an account.
- Ticketing Information: Ticket purchase history, preferences, and event attendance.
- Membership Information: Membership level, renewal dates, and associated perks.
- Marketing Preferences: Information about your consent to receive marketing communications.
- Technical Information: IP address, browser type, and device used to access our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions: To process your purchases of tickets, season tickets, and memberships, including payment, delivery, and customer service.
- To Manage Your Account: For account registration, login, and to manage your preferences.
- Customer Support: To respond to your inquiries, provide information, and resolve any issues with your tickets or membership.
- Marketing and Promotions: To send you marketing communications (with your consent) about upcoming events, special offers, and other promotions. You can opt-out of these communications at any time.
- Improving Our Services: To analyze user behavior and preferences to improve our ticketing services and website functionality.
- Legal Obligations: To comply with legal requirements, such as maintaining financial records and responding to lawful requests from public authorities.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following situations:
- With Service Providers: We may share your personal data with third-party service providers who assist with ticket processing, payment gateways, marketing, and website operations. These providers are required to handle your information securely and confidentially.
- For Legal Compliance: We may disclose personal information when required by law, regulation, or legal process, such as to law enforcement agencies or in response to court orders.
- In the Event of Business Changes: If Goole Vikings is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you if any such event occurs and provide you with choices regarding your data.
4. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. While we strive to protect your information, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as for the duration of your membership or until the event for which you purchased tickets has concluded. We may also retain your data for legal or regulatory requirements.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- Rectification: The right to correct any inaccuracies in your personal data.
- Erasure: The right to request that we delete your personal data, subject to certain legal restrictions.
- Restriction: The right to restrict the processing of your personal data under certain circumstances.
- Portability: The right to receive your data in a structured, commonly used format.
- Objection: The right to object to the processing of your personal data for direct marketing purposes.
- Withdrawal of Consent: If you have given your consent to process your personal data, you have the right to withdraw this consent at any time.
To exercise any of these rights, please contact us at [Insert Contact Information].
7. Cookies and Tracking
We may use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how you use our site and improve its functionality. You can manage your cookie preferences through your browser settings.
For more detailed information on our use of cookies, please refer to our Cookie Policy [link to Cookie Policy].
8. Third-Party Links
Our website may contain links to other sites not operated by us. Please note that we are not responsible for the privacy practices of such third-party websites. We encourage you to read the privacy policies of any site you visit.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we discover that we have collected such information, we will take steps to delete it as soon as possible.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we make any changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at info@goolevikings.co.uk