The event organiser, GoStroud, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
1. Who We Are
Go Stroud LTD is the data controller. You can contact us at hello@GoStroud.club.
2. What Information We Collect
To process your tickets, we collect:
- Contact & Identity: Your name, email address, and phone number.
- Booking Details: Your chosen travel date, time, direction of travel, and any pre-ordered food or drink.
- Payment Information: Processed securely via our payment gateway. We do not see or store your payment details.
3. Why We Collect It & Lawful Basis
We collect and use your data to:
- Process your ticket purchase and send booking confirmations.
- Notify you of any critical travel updates (e.g.delays or cancellations). This is necessary to fulfill our contract with you.
4. How We Share Your Information
We do not sell your personal data. We only share it with trusted third parties to run our business, including:
- Payment Providers: Stripe to process your payment.
- IT & Email Systems: TicketTailor to send your tickets.
- Mailing List: Email Octopus to contact you about this service in future if you opt for that when you book.
5. Data Retention
We will only hold your personal data for as long as necessary to fulfill the booking and meet our legal and accounting obligations (typically 6 years).
6. Your Rights
Under the UK GDPR, you have the right to access, correct, or request the deletion of your personal data. Contact us at [Insert Email Address] to exercise these rights. If you have concerns, you can lodge a complaint with the Information Commissioner’s Office (ICO).