The event organiser, Harvey's Brewery, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Harvey’s Brewery – Privacy Policy (Ticket Tailor, Gift Vouchers & Event Tickets)
This Privacy Policy describes how Harvey & Son (Lewes) Ltd (“Harvey’s”, “we”, “us”, “our”) collects, uses, and shares your personal information when you purchase tickets or gift vouchers through Ticket Tailor, sign up to our communications, or otherwise interact with us online.
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1. Personal Information We Collect
Information Collected via Ticket Tailor (Event Tickets & Gift Vouchers)
When you purchase an event ticket or gift voucher through Ticket Tailor, we receive the personal information you provide at checkout, including:
• Name
• Email address
• Billing information (processed securely by Ticket Tailor’s payment provider; we do not receive your full payment card details)
• Order details (ticket type, event, voucher purchased)
• Any optional information you provide (e.g. accessibility requirements, dietary information for events, or gift message details)
Ticket Tailor’s privacy policy can be viewed here: tickettailor.com/privacy-policy/
Information Collected Through Our Website & Online Services
When you visit harveys.org.uk, or interact with our online shop or marketing tools, we collect:
Device Information
Automatically collected data, including:
• IP address
• Browser type
• Time zone
• Cookies stored on your device
• Pages viewed and actions taken on the site
• Traffic source (e.g. link or search engine used)
This is collected using:
• Cookies
• Log files
• Web beacons, tags & pixels
Shopify (Online Shop Orders)
When you make a purchase from our online shop (shop.harveys.org.uk powered by Shopify), we collect:
• Name
• Billing & shipping address
• Phone number (if provided)
• Order details
Shopify’s privacy policy: shopify.com/legal/privacy
Newsletter Sign-Ups (Mailchimp)
When you subscribe to our newsletters, we collect:
• Name
• Email address
This data is held and processed within Mailchimp.
Mailchimp’s privacy policy: mailchimp.com/legal/privacy/
Social Media & Marketing Tools
We use platforms including:
• Facebook / Meta
• X (Twitter)
We do not have access to your account credentials. These platforms may independently collect data based on your engagement with our content.
Summary Definition
In this policy, “Personal Information” means:
• Device Information
• Ticket Tailor / Order Information
• Shopify Order Information
• Newsletter Information
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2. How We Use Your Personal Information
We use the information collected to:
Fulfil Purchases & Event Attendance
• Process and confirm your Ticket Tailor ticket or gift voucher order
• Manage guest lists and send event reminders
• Issue digital vouchers
• Contact you regarding event changes, cancellations, or important updates
Improve Our Services
• Analyse visitor behaviour to improve our website, shop, and ticketing experience
• Prevent fraud and ensure platform security
• Monitor marketing performance
Send Voluntary Marketing Communications
With your consent (e.g. via opt-in):
• Email newsletters
• Event announcements
• Promotions and product updates
You may unsubscribe at any time.
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3. Sharing Your Personal Information
We share your Personal Information with trusted third-party providers only as necessary to operate our business:
Ticket Tailor
Processes event ticket and gift voucher purchases.
Shopify
Processes online shop orders and manages order records.
Mailchimp
Stores and distributes email newsletters.
Google Analytics
Helps us understand how customers use our website.
Google’s policies: google.com/intl/en/policies/privacy/
Opt-out: tools.google.com/dlpage/gaoptout
Payment Providers
(e.g. Stripe / PayPal, depending on platform)
These process your transactions securely. Harvey’s does not receive your full card details.
Legal Requirements
We may share information when required to:
• Comply with laws and regulations
• Respond to lawful information requests (e.g. police, courts)
• Protect our rights and business interests
We do not sell your data to third parties.
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4. Behavioural Advertising
We use personal information to deliver relevant marketing content, as permitted by law. This may include:
• Google Ads
• Meta (Facebook/Instagram) advertising
• Email marketing via Mailchimp
You can learn more about targeted advertising at the NAI site:
networkadvertising.org/understanding-online-advertising/how-does-it-work
Opt-out via:
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5. Do Not Track
We do not alter our data collection processes in response to Do Not Track signals.
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6. Your Rights (EU & UK GDPR)
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing at any time
• Request restriction or transfer of your data
• Raise concerns with the ICO (UK regulator)
To make a request, contact us using the details below.
Please note:
Your data may be transferred outside the UK/EU (e.g. Mailchimp in the US, Shopify in Canada/US) under appropriate safeguards such as Standard Contractual Clauses.
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7. Data Retention
We retain:
• Ticket Tailor order information and event attendance records as long as required for operational, accounting or legal purposes
• Shopify order information for our records unless you request deletion
• Newsletter subscriber data until you unsubscribe or request removal
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8. Minors
Our website, online shop, ticketing and gift voucher services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18, and will remove such information if it is identified.
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9. Changes to This Policy
We may update this policy occasionally to reflect operational, legal or regulatory changes. Please check back periodically for the latest version.
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10. Contact Us
For questions, concerns, or GDPR requests, contact:
Privacy Administrator
Harvey & Son (Lewes) Ltd
The Bridge Wharf Brewery
6 Cliffe High Street
Lewes
BN7 2AH
United Kingdom
Email: privacyadmin@harveys.org.uk
Enquiry form: via our website