Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
Hootananny Brixton is committed to protecting your privacy. We will use the information that we collect about you in accordance with, the Privacy and Electronic Communications Regulations 2003, the Data Protection Act 1998 (DPA) and any replacement laws, and, from May 2018, the General Data Protection Regulation (GDPR).
Hootananny Brixton is a music venue and pub and backpacker’s hostel and Limited company, which was established in 2007.
The personal information that we collect includes:
You give us your information when you buy a ticket, buy something online, sign up for one of our events, update your preferences on our website, tell us your story, apply for a job, or communicate with us. We also keep your details when you sign up to receive emails from us.
We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as buying a ticket.
We may also receive information from external sources which enables us to gain a better understanding of our audiences, visitors and supporters and to improve our marketing methods.
These sources include:
Third party organisations
Depending on your settings and the privacy policies used by social media and messaging services like Facebook, LinkedIn or Twitter, we may receive non-personally identifying demographic or analytical information from these services that enables us to better understand the reach and effectiveness of our advertising.
Information available publicly
This may include information found in places such as Companies House your biography on your work website or information that has been published in articles/ newspapers.
Your personal data will be held and processed on Hootananny Brixton’s systems or systems managed by suppliers on behalf of Hootananny Brixton. We maintain a customer relationship management (CRM) system to hold contact details and a record of your interactions with Hootananny Brixton such as ticket purchases, memberships, queries, complaints and attendance at special events. Where possible we aim to keep a single record for each customer.
We always seek to hold your data securely. Access to customer information is strictly controlled. The CRM system can only be accessed by people who need it to do their job. Certain data, for example sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.
We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect.
We may process your personal data because it is necessary for the performance of a contract. For example, if you make a purchase, or sign up for an event.
We may process personal data because it is in our legitimate interests to do so. For example we may use your personal information to tailor our communications to you and/or to give you an exceptional experience at our events. We may also collect information about how you use our services (including our website) to analyse our customer base and improve our processes. The Hootananny Brixton also records and uses film, photographs and audio for promotional purposes on its website, social media accounts and other formats under its legitimate interests basis for processing where it would not be necessary, appropriate or practicable to obtain your specific consent (for example, we may seek specific consent for prominent or impactful uses, but typically not for group shots, background inclusion or internal use).
We may also process your personal data (including sensitive personal data) where:
We may tell you about events, concerts, shop offers, priority booking and information about our site (for example special opening times, or updates on building works on site). Occasionally, we may include information in these communications from partner organisations or organisations who support us. We make it easy for you to tell us how you want to hear from us by emailing us or by telling our Ticket Office team over the phone or in person. You can opt out from these marketing communications at any time – every email sent to you will tell you how to do this.
If you have opted out of marketing communications, we may still get in touch with you. For example we may email you to give you important information about the events you’ve booked or to tell you about any changes.
We may need to disclose your details:
We may retain information for a period of six years after your association with us has come to an end. Some information may be retained indefinitely for historical, statistical or research purposes. As stated below, you have the right to require us to erase personal data.
Under the DPA you have the following rights:
Once the GDPR takes effect in May 2018, you will also have the following additional rights:
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
Write to us at:
95 Effra Road,
London SW2 1DF
Phone: 020 773 772 73