The event organiser, House of Films, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
HOUSE OF FILMS: PRIVACY POLICY
Last Updated: June 15, 2026
House of Films ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when you purchase tickets, RSVP, or attend our events via our ticketing platform.
By purchasing a ticket or attending a House of Films event, you agree to the collection and use of your information as described in this policy.
1. INFORMATION WE COLLECT
When you interact with our event pages or purchase tickets, we (and our ticketing platform partners) may collect the following information:
- Contact Information: First and last name, email address, and phone number.
- Transaction Data: Billing address and payment status (Note: We do not collect or store full credit card numbers; these are handled securely by our third-party payment processors).
- Event Preferences: Ticket types purchased, access codes used, and VIP/networking affiliations.
2. HOW WE USE YOUR INFORMATION
We use your personal information strictly for the following purposes:
- Event Logistics: To process your ticket orders, deliver digital passes, and manage guest lists at our venues (e.g., Scotiabank Theatre Chinook, Commonwealth Bar & Stage).
- Communication: To send you critical event updates, itinerary changes, entry requirements, or venue access codes.
- Safety & Security: To enforce our strictly 18+ age restrictions and ensure venue capacities are safely managed.
- Future Experiences: To notify you about upcoming House of Films premieres, networking mixers, and events (only if you have opted-in to receive marketing communications).
3. SHARING OF INFORMATION
House of Films does not sell, rent, or trade your personal information. We only share data with trusted third parties under the following conditions:
- Venue Partners: We may share guest lists (names only) with our venue partners and security teams strictly for admission and capacity management at the door.
- Ticketing Platforms: Your data is processed through our third-party ticketing host. Their collection and storage of your data are governed by their respective Privacy Policies and Terms of Service.
- Legal Requirements: If required by Canadian law, we may disclose information to law enforcement or government agencies to comply with legal processes or protect the safety of our attendees.
4. EVENT MEDIA & CONTENT CAPTURE
House of Films events are heavily documented. By attending our screenings, networking events, or after-parties, you consent to being filmed, photographed, and/or recorded.
- This media may be used for future promotional materials, social media campaigns, and behind-the-scenes documentaries.
- If you do not wish to be on camera, please inform our on-site media crew, and we will do our best to accommodate, though absolute exclusion in large crowd shots cannot be guaranteed.
5. DATA RETENTION & SECURITY
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax and accounting purposes). We implement reasonable security measures within our accounts to protect your data from unauthorized access.
6. YOUR RIGHTS
Under Canadian privacy laws (PIPEDA / PIPA), you have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate information.
- Withdraw your consent for marketing communications at any time by contacting us or clicking "Unsubscribe" in our emails.
7. CONTACT US
If you have any questions about this Privacy Policy, our data practices, or need to request the deletion of your data, please contact the House of Films team at info@houseoffilms.ca