The event organiser, House Two Club, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
House Two Club Limited Privacy Notice
This privacy notice explains how House Two Club Limited collects, uses and protects personal information provided through our Ticket Tailor box office, event pages, checkout forms, waitlists and related event communications.
Contact details
House Two Club Limited
Email: hello@housetwo.club
What information we collect
We may collect and use the following information when you buy a ticket, join a waitlist, register interest in House Two, attend an event, or otherwise interact with us through Ticket Tailor:
Names and contact details, including email address and mobile phone number.
Ticket purchase and order details.
Instagram handles and other social media profile information where requested.
Age, gender and referral information where requested.
Responses to questions about membership interest, founding member waitlists, event preferences or future updates.
Any other information you choose to provide to us.
Why we use your information
We use your information to process ticket orders, issue tickets, manage guest lists and event entry, communicate with you about the event, handle event administration, understand who attends our events, improve future House Two events, manage waitlists and membership interest, and contact you about House Two updates where you have opted in or otherwise asked to hear from us.
We may also use limited information where necessary for legal, accounting, safety, security or administrative purposes.
Marketing and future updates
Where you have opted in to hear from us, joined a waitlist, indicated interest in House Two membership, or asked to receive updates, we may contact you about future House Two events, membership, invitations, waitlists and related updates.
You can unsubscribe or withdraw your consent at any time by contacting hello@housetwo.club or by using any unsubscribe option provided in our communications.
Our lawful bases for using your information
We use your information where it is necessary to provide the service you have requested, such as processing your ticket purchase, managing your order and administering event entry.
Where we send marketing-style updates about future events, membership, waitlists or invitations, we rely on your consent where required.
We may also process information where necessary for our legitimate interests, such as managing our events, understanding our audience, improving House Two, keeping basic records, and protecting our business, provided those interests are not overridden by your rights and freedoms.
How long we keep information
We usually keep event-related information for up to 24 months after the event.
Where you have opted in to House Two membership, waitlist or event updates, become a member, attend further events, or continue engaging with us, we may keep your relevant contact information until you unsubscribe, withdraw consent or ask us to delete it, unless we need to keep limited information for legal, accounting or administrative purposes.
We will review the information we hold from time to time and delete or anonymise it when it is no longer needed.
Who we share information with
We may share personal information with trusted service providers who help us operate our events, ticketing, communications, website, customer records and administration.
This includes Ticket Tailor, which provides ticketing and checkout services for our events. Ticket Tailor states that event organisers own their ticket buyer and attendee data, and that its servers and databases are located in Ireland.
We do not sell your personal information.
International transfers
Some of our service providers may process personal information outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place in line with UK data protection law.
Your data protection rights
Under UK data protection law, you have rights over your personal information. These include the right to ask for a copy of your information, ask us to correct inaccurate information, ask us to delete it, restrict how we use it, transfer it, or object to certain uses where applicable.
Where we rely on consent, you can withdraw your consent at any time.
To exercise your rights, withdraw consent, or ask us anything about how we use your information, contact hello@housetwo.club.
How to complain
If you have concerns about how we use your personal data, please contact us first at hello@housetwo.club.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113